Blog posts elsewhere: privacy tools and summer reading lists

In addition to blogging here and at my personal blog (mostly photos of the dog or the garden, with occasional recipes), I also write for the Robbins Library blog and, nominally at least, I’m a contributor to Teaching the Tools, a blog about libraries and technology education.

Library Freedom Project logoI just wrote my first full-length blog post for Teaching the Tools, a recap of Alison Macrina’s (The Library Freedom Project) presentation to the Minuteman Library Network (MLN) Teaching Technology Interest Group (TTIG), which I co-chaired for the past two years. Alison, who used to be a librarian at the Watertown Free Library, was kind enough to come to our June TTIG meeting and present about a variety of privacy tools. You can learn about the TOR Browser, Duck Duck Go, Privacy Badger, HTTPS Everywhere, Let’s Encrypt, and KeePass at Teaching the Tools.

While I was there (and writing the annual report for the TTIG group), I added a blog post to recap our March meeting, including a link to the presentation slides on Teaching Technology: Assessment and Evaluation. If you teach technology at your library – even if your instruction is no more formal that tech-related questions at the reference desk – check it out.

Cover image of In the Unlikely EventIf you’re in the mood for lighter fare – looking for a few summer reading books, perhaps? – I’ve been writing about books for the Robbins Library blog. Here’s an annotated list of lists: the top summer reading books according to various sources. I also wrote a recap of a Book Talk I did with my co-worker, separated into fiction and nonfiction. I’m looking forward to Judy Blume’s adult novel this summer, In the Unlikely Event, and a whole slew of new books this fall, including novels from David Mitchell and Rainbow Rowell. There’s always something to look forward to (or back on, if you’re revisiting classics) in the book world…

Learning from novels

Here, now, in the future – ever since 2010 it has seemed like the future – we are flooded with information, bombarded with it. It used to be that a significant part of a librarian’s job was finding information; now, much of it is sifting the good from the bad, the reliable from the slanted, biased, agenda-powered, and outright made-up.

The Internet, unlike books, does not come with a neat copyright page; it can be difficult to tell when something was written, let alone who by, and what that person’s affiliations and qualifications are. Much “information” is actually opinion – and then there is advertising or “sponsored posts,” and it’s enough to start calling the Information Age the Misinformation Age instead (sounds Orwellian, doesn’t it?).

This is just to say – and you can keep your plums, William Carlos Williams – that where you get your information is of crucial importance, and that it can be very hard to remember. Was it an article from The New Yorker or The Atlantic? Was it on Slate, Salon, or – please no – Buzzfeed?

Or was it, perhaps, from a novel? Over a lifetime of reading, I’ve acquired many facts from fiction. Ask me to cite my sources, and I’m as likely to mention a Dick Francis mystery novel or a Cory Doctorow YA novel as I am to mention long-form journalism from a reputable source.

Cover image of Life After LifeAbout two years ago, as I was immersed in Kate Atkinson’s mind-bendingly good Life After Life, I came across this sentence:

“[Her knowledge] was random yet far-ranging, the sign that one has acquired one’s learning from novels, rather than an education.”

I recognized the sentiment immediately. Fortunately, I’ve acquired my learning from novels in addition to a formal education, but I find that more often than not, it’s the facts from novels that stick in my mind, and I can more easily recall a specific novel than a particular article. (Another quote, from Jenny Offill’s marvelous Dept. of Speculation: “These bits of poetry that stick to her like burrs.”) Then, of course, there’s always the Internet to fact-check the fiction.

What facts have you learned from fiction?

 

 

MLA 2015: Through the Library Lens, Part II

Here we go, Day Two of MLA! Read about Monday sessions here.

Flexibility in Library Design, or Agile Libraries that Evolve with You, presented by Lauren Stara and Rosemary Waltos of the MBLC and Sal Genovese of the Walpole Public Library (Tuesday, May 5, 8:30am)

Three cheers for Lauren Stara, who posted her presentation slides online in advance of this session. Check out her slides for lots of great visuals of “lightweight, portable, modular, convenient, approachable” furniture, from service desks to comfy chairs; she included examples from many libraries in the U.S. and Canada. (The presenters’ contact info and a link to several useful Pinterest boards are available through that link as well.) There were tons of tweets during this session (see below), and between those and the slides, I don’t have much to add except that I’m in favor of flexible, adaptable design in libraries and I want to use at least 75% of these ideas right away. Also, I’ve added Aaron Schmidt’s Useful, Useable, Desirable to my ever-growing to-read list.

Screenshot of tweets including What is the first thing a new user sees when they enter your library building?Screenshot of tweets including If you're gonna have movable furniture, make sure it fits in your elevator.Screenshot of tweets, including "When we opened the new building, we put a piece of furniture everywhere there was a window and an outlet."

An Introduction to Fighting Surveillance and Promoting Privacy in Libraries, presented by Alison Macrina of the Library Freedom Project and Kade Crockford of the ACLU (Tuesday, May 5, 9:50am)

I’ve heard Kade and Alison before, but even though most of their presentation was familiar, it’s worth hearing and sharing again – plus I picked up a couple of new tips, as usual. Alison introduced a whole series of online privacy tools, which are also collected on the Library Freedom Project’s resources page.

Libraries can introduce patrons to some of these tools by installing them on public computers, and posting signs to explain the changes and raise awareness about protecting online privacy. The TOR browser is one option (“it’s not just for criminals anymore!”), and the Firefox browser with the DuckDuckGo search engine and HTTPS Everywhere and Privacy Badger plugins is another great choice. (I’m planning to switch from the Ghostery plugin to Privacy Badger, after learning that Ghostery sells information to advertisers – though this is something you can control in your settings if you do have it installed.) Good privacy options (secure texting and phone calls) for mobile phones  can be downloaded from Open Whisper Systems.

Screenshot of tweets, including Libraries can help educate patrons how to protect their digital privacy. Try duckduckgo instead of google search.

Screenshot of tweets, including Book rec from @flexlibris: The Filter Bubble by Eli Pariser #masslib15

Advocacy and Your Library, with panelists Edward M. Augustus, Jr., City Manager of Worcester; Representative Kate Hogan, 3rd Middlesex, Chair, Public Library Caucus; John Arnold, Town Moderator, Westborough. Moderators: Susan McAlister, Dinah O’Brien, and Beverly Shank, MLA Legislative Committee Co-Chairs  (Tuesday, May 5, 11:15am)

The takeaway point from this session: the importance of building a relationship with local legislators so that your only contact with them isn’t when you’re asking for money. (At the same time, “You are never going to get what you want if you don’t ask for it.”) It’s important for library staff to be involved, and also to encourage library trustees and patrons to advocate for the library; often, a patron’s voice is more persuasive to a legislator than a librarian’s. When librarians do speak on behalf of the library, the focus ought to be “We’re not here to preserve my job, we’re trying to make the community a better place.”

Demonstrating real outcomes for real people, through qualitative (anecdotes, stories) and quantitative (numbers and statistics) evidence, is most effective. Collaborating and building coalitions with other community groups is also helpful; there are many groups and limited resources. That said, libraries do a lot with a little – specifically, with 0.07% of the Massachusetts state budget.

Screenshot of tweets, including Be aggressive and persistent. There are an endless number of worthy causes competing for limited resources. #advocacyScreenshot of tweets, including Library budget is 7 one-hundredths of the total operating budget (.07%) in Mass!!

A Whale of a Good Time: Summer Library Programming for All Ages, presented by Jennifer Harris and Margaret McGrath of the Plymouth Public Library (Tuesday, May 5, 2:30pm)

Attendees had two choices during this session: get inspired, or take your ball and glove and go home, because this was a hell of a summer reading program/community read (“One Book, One Community”). First of all, they got people to read Moby-Dick, which is impressive on its own. Second, they did a massive PR push, with mailings to 25,000 households and visits to all the elementary schools, raising awareness for all ages; high school art students were recruited to help with PR design. Third, they used every last drop of a $3,000 programming budget, spreading programs for all ages throughout the summer. Programs included three book discussions (it’s 600+ pages, folks), concerts on the lawn in front of the library, knot-tying lessons, a mini-readathon, a craft program series for teens, a hard tack tasting (verdict: not tasty), a movie screening, a Melville impersonator, a field trip to the New Bedford Whaling Museum, and visits from two separate inflatable whales.

Key to the success of the Plymouth Public Library program was staff buy-in and great brainstorming sessions, as well as a healthy budget, good planning, and great PR (in addition to the mailings, they were active on Facebook, Twitter, Flickr, and Pinterest, and events appeared in the Boston Globe and on local TV as well).

Our library does a Community Read (Arlington Reads Together) in the spring, separate from our summer reading programs for children, teens, and adults. I’m curious how many other libraries combine their Community Read with summer reading.

Screenshot of tweet: PR: The message has to go out so that we can bring the people in. #summerreading #masslib15Screenshot of tweet: "If someone doesn't call you back, and you call a few days later and they still don't call you back, move on!" #lifeadvice #masslib15Screenshot of tweets: A Melville impersonator for Moby Dick summer reading program. I'm thinking of the Ben Franklin episode of The Office. #masslib15

RA Toolbox: Staying Alive – Readers’ Advisory Continuing Education, presented by Laurie Cavanaugh of the Holmes Public Library, Nanci Milone Hill of the Parker Memorial Library, Molly Moss, of the Forbes Library, and Leane M. Ellis of the Lucius Beebe Memorial Library (Tuesday, May 5, 4:15pm)

Each panelist in this session had been the recipient of a LSTA grant for readers’ advisory, administered through the MBLC, so each panelist talked about how they’d implemented the grant, as well as how they’d come to be interested (and expert) in readers’ advisory. Molly had a background in science and academic libraries; readers’ advisory was the most intimidating part of working at a public library reference desk for her. She tackled the task and became involved in the Adult Reading Round Table (ARRT) of Illinois. There is now a Readers’ Advisory Round Table (RART) for every region of Massachusetts (Northeast, West, Metrowest, Southeast), and each one has a blog.

Grant money can be put toward speaker fees, conference fees, materials (books), shelf talker materials (those plastic things that clip on to shelves), staff time, and mileage. Nanci invited Duncan Smith from NoveList to speak to her staff, as well as the Sisters in Crime; Molly invited Barry Trott of the Williamsburg (VA) Regional Library. The WRL was the first library to put a “reader profile form” online; many libraries, including the Forbes in Northampton and the Robbins in Arlington, have adapted the form (with permission) to use on their own websites. Librarians at the Forbes have also done blitz-style RA, asking patrons to post to the library’s Facebook wall with a book they liked, and recommending another book based on that one.

All the panelists talked about genre studies. A typical model includes monthly or bi-monthly meetings where participants read one “benchmark” book in a genre or subgenre, and one secondary selection. This allows for common ground (the book everyone read) and new recommendations. Genre studies can be done within a library, in partnership between two libraries, and through the round table groups across the state. Virtual participants are welcome in the Massachusetts Readers’ Advisory Goodreads group.

Laurie said that readers’ advisory was “customer service in the digital age,” providing a personal touch. Leane, too, said that RA was “public service on a personal level for your readers and potential readers.” Customized forms are just one way to provide great recommendations to patrons; other models include “five to try” booklists, “If you like [author/title, TV show, etc.], you might also like [___],” subgenre booklists, and staff picks lists.

This session concentrated on the LSTA RA grant and implementing genre studies, rather than specific RA tips such as including appeal factors as well as a summary when talking or writing about a book (and no spoilers!). The RA interview was covered in a previous session, RA Toolbox: Conversing with the Reader – the Readers’ Advisory Interview. Additional RA tips and resources are available from MLS. The MLA RA Toolbox handout should, hopefully, be available soon on the Presentations & Handouts page of the conference site.

Screenshot of tweets including #readadv is a public service on a personal level for your readers and potential readers.Screenshot of tweets including Making sure entire library staff is on board with #readadv as an essential library service. #masslib15Screenshot of tweets including Writing about a book can cement information about it in your mind. Create booklists. #readadv #masslib15 2 retweets 1 favorite

Overall, a great conference experience that gave me plenty of ideas and resources to follow up on in the coming weeks, plus an opportunity to see friendly faces from grad school, past library work, fellow committee members, and even friends from Twitter.

If you have questions about any of these recaps, or have written your own recaps to share, please ask or link in the comments!

 

MLA 2015: Through the Library Lens, Part I

Thanks to my library’s wonderful support for professional development, once again I got to attend the Massachusetts Library Association (MLA) annual conference. This year’s theme was “through the library lens,” though none of the sessions I went to specifically addressed what that might mean. (Could it just be a joke about how most of us wear glasses?) (Probably not.) The conference hashtag was #masslib15 and several of us were active on Twitter during the conference.

Throughout my session recaps, I will include links to presentations and slides when possible; most aren’t available online yet, but they should be posted on the presentations & handouts page of the MLA site. (I spoke to a conference organizer about maybe having the materials posted online before the conference started; she said it was hard enough to get the details of everyone’s programs in advance of the conference, getting presentations ahead of time would be next to impossible.)

Bite-Size Learning: Staff Training a Little at a Time, presented by Michelle Filleul, Amy Lannon, and Patty O’Donnell of the Reading Public Library (Monday, May 4, 10:30am)

This session started off with a seven-minute video (“Did You Know 2014“); it’s worthwhile, but I recommend watching it without the sound. The main point is that the world is changing rapidly, especially technology. Libraries can encourage their staff to be “lifetime learners” and create a learner-centric culture by implementing a “bite-size learning” program: each participating staff member gets to spend an hour a week learning something new. This learning is self-directed, internally motivated, goal-oriented, and self-paced; it is relevant to the individual, and is experiential (learn by doing).

Individuals might choose to familiarize themselves with Overdrive or read storytime blogs; they might explore Ancestry.com or take a webinar on any number of subjects. Managers/leaders can start with competency checklists and tailor them to their departments. Staff set specific goals and check in with their supervisor each week to track progress; supervisors participate in the program too. Seeing department heads and directors learn new things sets a good example and breaks down the fear of failure that can accompany trying something out of one’s comfort zone.

A paralibrarian from Reading spoke movingly about how the bite-size learning helped her; she said, “Technology isn’t my thing, but learning is….I don’t want to become a senior citizen who didn’t keep up with technology. I want to communicate with the younger generation on their terms….We have to know how to do these things.” Learning new skills builds confidence in one’s ability to learn, and in one’s ability to help others – a pretty big payoff in exchange for an hour a week.

Screenshot of tweet: Self-directed learning: internally motivated, goal oriented, self-paced, relevant to learner, experiential #masslib15Screenshot of two tweets: Cross-training helps staff better understand and appreciate others' work in the library -and- Bite size learning: Overcome fear of failure, learn something new, increase confidence.

Stealth Reference: Reaching Non-Library Users, presented by Margot Malachowski from the Baystate Health Sciences Library, Anne Gancarz from the Chicopee Public Library, and John Walsh from the Newton Free Library (Monday, May 4, 1:15pm)

“Stealth reference” is a very cool name for what is usually referred to as “outreach.” Margot from Baystate talked about identifying your vulnerable populations, and aligning programs with community needs. She teaches the public directly, taking questions and answering them by mail (five stars for follow-up!), and she also teaches the people who teach the public, like The Literacy Project.

Screenshot of tweet: If a user population isn't using the library, the library may not be serving them effectively.

Anne from Chicopee asked herself, “Who am I seeking? What am I offering?” and asked what motivation potential users had to come to the library. Anne, I suspect, doesn’t sleep much: she has gone into schools, visited homebound patrons, worked with teens, connected to the visually impaired community, gone to the farmers’ market, worked with the sheriff and ex-offenders, and worked with the Council on Aging (COA); there is a bookmobile in her future. Anne suggested collaboration: with town departments like Parks & Rec, the COA, planning boards, and local events. She noticed that program popularity is cyclical; what works one year may not work the next year. “We’re always awesome and helpful,” she said, “but people don’t always know that.” If every library had a Community Services Librarian like Anne, more people would know about all the things libraries have to offer.

Screenshot of tweets and RTs, including "Any opportunity to discuss your library gives you the opportunity to engage your community of potential library users"

Last but not least, John also talked about leaving the library building, going where the people you want to be users are, and showing them what they’re missing. “They don’t know they want things” or they don’t think the library has them. He recommended contacting businesses in the area; even chains like Starbucks and Whole Foods sometimes have community relations people who may be eager to help. Bring some handouts with you, he advised, but those handouts should be immediately useful – a calendar of events, a link to the digital media catalog, etc.

One of the challenges libraries face with outreach efforts – assuming that library leadership supports it – is finding the time for staff to leave the building. Many public libraries are short-staffed, and most won’t consider leaving the reference desk unattended while librarians are at the farmers’ market, the high school, or the senior center. Off-desk hours are precious too – that’s when we order books and other materials, plan programs, create booklists and displays and flyers and a hundred other things – but starting small is better than nothing at all.

Connecting the Dots of Internet Freedom: The Future of Free Speech, presented by Evan Greer from Fight for the Future (Monday, May 4, 2:45pm)

Like many privacy advocates, Evan is an impassioned speaker. She concentrated on four modern threats to freedom of expression on the Internet: (1) attacks on Net Neutrality, (2) mass surveillance, (3) overzealous copyright enforcement, and (4) secretive trade deals, e.g. the Trans-Pacific Partnership (TPP). Her presentation was both entertaining and convincing, though I suspect the people in attendance were convinced before they showed up. I tweeted throughout this session; see below for tweets and additional links.

Screenshot of tweets, including Net Neutrality is the First Amendment of the Internet. Slowness equals censorship. Screenshot of tweets, including PEN America report on chilling effect of mass surveillance:  http://pen.org/global-chill  #masslib15Screenshot of tweets including TPP will export US copyright law to the rest of the world - minus Fair Use. Congress loves phone calls https://www.stopfasttrack.com/ Links:

Power of the Written Word: Librarian Influence Through Writing Reviews, presented by Kristi Chadwick of the Massachusetts Library System, Rebecca Vnuk of Booklist, and Nanci Milone Hill of the M.G. Parker Memorial Library in Dracut (Monday, May 4, 4:00pm)

Rebecca, Kristi, and Nanci all gave general advice about writing reviews as well as specific tips for which publications are looking for reviewers and whether or not they pay (mostly they don’t, but book reviewing shows engagement with the profession and looks good to potential future employers, etc.). They also talked about how they got started; they all “fell into it” (but only if “falling into it” means seeking out and creating opportunities for writing reviews and honing their blogging skills).

Rebecca (Shelf Renewal) talked about some of the standard review publications – Library Journal and SLJ, Booklist, Kirkus, VOYA – and their different style guides. Find your voice: is it conversational or formal? Figure out what you want to say and who your audience is. Incorporate readers’ advisory aspects (e.g. appeal factors) into your reviews, and a sense of humor. If you do get your reviews published in one of these sources, cut out your printed review and compare it to what you submitted, line by line; this will improve your reviews. Take cues from existing blogs and websites, and practice writing reviews on Amazon, Goodreads, or LibraryThing.

Kristi’s advice: find your review style, decide your limits, have a review policy, and don’t read other reviews of the book you’re reviewing (beware unintentional plagiarism). Identify the hook, the who/what/when/where/why, who the book will appeal to, and of course…no spoilers! Get e-galleys through NetGalley and/or Edelweiss and submit reviews to LibraryReads.

Screenshot of tweets, including Writing book reviews: What do you want to say? Who is your audience? #masslib15 -and- Find a style that works for you, decide your limits, have a review policy, don't plagiarize! -@booksNyarn Nanci suggested getting involved with your local Readers’ Advisory Round Table (every region of Massachusetts has one), and mentioned a few less obvious candidates for would-be reviewers and writers: NoveList, Public Libraries magazine, Bookmarks magazine, ALA Editions, the Massachusetts Center for the Book, and your local newspaper. Creating readers’ advisory materials for your own library is good practice too: shelf talkers (“If you like ___, try ___”), author and title readalikes, appeal readalikes, “five to try” (genre suggestions), etc.

As usual, presenters mentioned so many good resources and opportunities that follow-up will take me the next several weeks. And this was just day one – stay tuned for day two.

Information Doesn’t Want to Be Free by Cory Doctorow

cover image of Information Doesn't Want to Be FreeCory Doctorow is one of the most articulate and outspoken advocates for online privacy and sensible copyright laws; he is staunchly opposed to Digital Rights Management (DRM). As “Doctorow’s First Law” states, Any time someone puts a lock on something that belongs to you and won’t give you the key, that lock isn’t there for your benefit. His newest book, Information Doesn’t Want to Be Free: Laws for the Internet Age, is organized into three sections, one for each of his laws.

Doctorow’s First Law has been illustrated neatly by two excellent webcomics: “Steal This Comic” (xkcd, a.k.a. Randall Munroe) and “I tried to watch Game of Thrones and this is what happened” (The Oatmeal, a.k.a. Matthew Inman). Both comics make the point that buying digital content through official online platforms (a) can be difficult-to-impossible, and (b) means you can’t take it with you, whereas illegally downloaded content can be used on any device or platform.

Plenty of consumers want to pay creators for their work, but also want control over that content once they’ve bought it. (As Amanda Palmer writes in her foreword to the book, “People actually like supporting the artists whose work they like. It makes them feel happy. You don’t have to force them. And if you force them, they don’t feel as good.”) Digital locks – DRM – tie up our digital purchases in ways that make them complicated to use and sometimes make them outright obsolete. This is frustrating for law-abiding people who just want to be able to bring an audiobook from computer to car to digital media player of choice, or who want to read an e-book on any device they happen to have, no matter what operating system it’s running. There’s no reason an e-book file from Amazon should be incompatible with a Kobo device, except of course that Amazon – not the author, not the publishers (anymore) – wants it that way.

Doctorow’s Second Law applies more to creators than consumers: Fame won’t make you rich, but you can’t get paid without it. He’s not talking Lady Gaga levels of fame; simply, if you’re an artist, no one can buy your work if they don’t know it exists. The Internet can work to connect content creators with a potential audience. However, Cory writes, “The fewer channels there are, the worse the deal for creators will be. Any choke point between the creator and the audience will turn into a tollbooth, where someone will charge whatever the market will bear for the privilege of facilitating the buying and selling of creative work.” The publisher Hachette realized this belatedly with Amazon last year; by requiring DRM on all the e-books they sold, publishers handed over control to the retailers, who aren’t about to give it up. Authors – the creators – were caught in the middle.

I marked more pages in the third section of the book than in the previous two combined. Doctorow’s Third Law states, Information doesn’t want to be free, people do. As a creator himself, Cory isn’t against copyright, but he points out the difference between industrial regulation and regulation on an individual level: “Copyright is alive and well – as an industrial regulation. Copyright as a means of regulating cultural activities among private individuals isn’t dead, because it’s never been alive.

The entertainment industry – particularly Hollywood movie studios and record companies – want to be able to regulate copies on the individual level, at the expense of personal privacy. However, their arguments that piracy is destroying the industry have been neatly shot down by none other than the GAO, who said that it would be “difficult, if not impossible, to quantify the net effect of counterfeiting and piracy on the economy as a whole.” YouTube is a particular thorn in the entertainment industry’s side, even though, mathematically, only a tiny fraction of content on YouTube is potentially copyright-infringing. (To calculate this, Cory multiplied every entry in IMDB by 90 minutes per program (low for movies, high for episodes of TV shows), which comes to only about 28 days’ worth of YouTube uploads.)

When movie studios and record companies attempt to place artificial restrictions on individuals by adding DRM and other kinds of digital locks on their media and media players, they are attempting (unsuccessfully) to protect their content, but “You can’t ‘protect’ devices from their owners unless you can update them without their owners’ knowledge or consent.” This is a dangerous area. As Cory writes, “when technology changes, it’s usually the case that copyright has to change, too.…[but] the purpose of copyright shouldn’t be to ensure that whoever got lucky with last year’s business model gets to stay on top forever.”

Cory argues that we need a new system of copyright, one that “that enables the largest diversity of creators making the largest diversity of works to please the largest diversity of audiences.” The Internet allows the kind of direct connection between creators and audience that hasn’t been possible before, and copyright must adapt so that it continues to protect content, not middlemen.

Information Doesn’t Want to Be Free is familiar ground for longtime Doctorow readers and those who follow the “copyfight” in general, but it’s also a good introduction for those who haven’t thought much about the issue.

See also: “4 Ways Copyright Law Actually Controls Your Whole Digital Life” by Kate Cox at Consumerist (January 22, 2015)

The elusive element of delight

Once a year or so, my husband and I order several one-ounce packets of various kinds of tea from a site called Culinary Teas. This year, when our supplies dwindled and we went to place a new order, we were completely blown away at the site’s new design. We could not stop marveling at it.

Thanks to the Internet Archive’s Wayback Machine, it’s still possible to see what the Culinary Teas site looked like before. Here’s a screenshot from February 10, 2011:

The Culinary Teas site, as captured by the Wayback Machine in 2011.

The Culinary Teas site, as captured by the Wayback Machine in 2011.

Again, thanks to the Wayback Machine, I could see that the site design really hadn’t changed much from its beginnings in the early 2000s. Here’s what it looked like in 2003:

The Culinary Teas site in 2003, courtesy of the Wayback Machine.

The Culinary Teas site in 2003, courtesy of the Wayback Machine.

They changed some colors around – the orange disappeared between 2003 and 2008 – but the site ID is still the same, and you can see they’ve got a seasonal theme going on behind it (snowflakes, leaves). There is a lot of text, and left and right sidebars, and the overall effect is busy, if functional; the login option and shopping cart are roughly where you’d expect them to be, near the top right, and the left sidebar provides an easy way to browse different kinds of tea. The search box is buried on the lower part of the right sidebar, which is not where most users are accustomed to looking for it, but if you’re just here to buy different teas, the left sidebar organization is pretty clear. Overall, the design of the site is functional; it works, it’s just not necessarily a pleasure to use.

But then, in 2014…WHAM.

The new Culinary Teas site, December 2014.

The new Culinary Teas site, December 2014.

 

HOLY SHIT IT’S BEAUTIFUL. Partly our reaction was due to the difference between our expectation (we remembered the old site) and the reality (of the new site). First of all, there’s a ton of white space, and much less text, so the first impression is much cleaner. The teapot logo is transformed and the site ID font is updated; they’re arranged together in the top left, according to standard web conventions, instead of top center. And there in the top right is the search bar, again in line with conventions; My Account is there too.

As for navigation, the left sidebar menu has remained more or less unchanged in terms of content and organization, and the organization makes sense to me (both as a tea-drinker and as an organization-minded librarian). The horizontal nav across the top, under the search box and My Account link, offers a reasonable six choices. (There are additional footer links, but we never needed to use them; even the About and Contact links, which are often buried in the footer of commercial sites, are header links here.)

When you click on one of the left nav options – Organic Teas, say – the resulting display is jaw-droppingly gorgeous:

Visual image of tea, name of tea, starting price for smallest amount. Beautiful.

Visual image of tea, name of tea, starting price for smallest amount. Beautiful.

Talk about “what you see is what you get.”

Culinary Teas has had a good product for a long time, and now they have a great website to showcase it as well. As Steve Krug writes in Don’t Make Me Think! (more on this soon), “Delight is a bit hard to pin down; it’s more one of those ‘I’ll know it when I feel it’ kind of things.” Other attributes of usability are more important: is it useful, learnable, memorable, effective, efficient, desirable? The previous version of this site had most of these usability attributes – I don’t ever remember being frustrated while using it – but it wasn’t delightful. The new version is. Three cheers for good design!

Privacy in a Networked World, III

This is the third and last post about Privacy in a Networked World. See the first post (Snowden and Schneier) here and the second post (John DeLong and John Wilbanks) here.

“The Mete and Measure of Privacy,” Cynthia Dwork, Microsoft Research

This was probably the presentation I was least able to follow well, so I’ll do my best to recap in English-major language; please feel free to suggest corrections in the comments. Dwork talked about the importance of being able to draw conclusions about a whole population from a representative data set while maintaining the confidentiality of the individuals in the data set. “Differential privacy” means the outcome of data analysis is equally likely independent of whether any individual does or doesn’t join the data set; this “equally likely” can be measured/represented by epsilon, with a smaller value being better (i.e. less privacy loss). An epsilon registry could then be created to help us better understand cumulative privacy loss.

Dwork also talked about targeted advertising. Companies who say “Your privacy is very important to us” have “no idea what they’re talking about” – they don’t know how to (and may have little interest in) keeping your data private. And when you hear “Don’t worry, we just want to advertise to you,” remember – your advertiser is not your friend. Advertisers want to create demand where none exists for their own benefit, not for yours. If an advertiser can pinpoint your mood, they may want to manipulate it (keeping you sad, or cheering you up when you are sad for a good reason). During this presentation, someone posted a link on Twitter to this article from The Atlantic, “The Internet’s Original Sin,” which is well worth a read.

Dwork quoted Latanya Sweeney, who asked, “Computer science got us into this mess. Can computer science get us out of it?” Dwork’s differential privacy is one attempt to simplify and solve the problem of privacy loss. Slides from a different but similar presentation are available through SlideServe.

“Protecting Privacy in an Uncertain World,” Betsy Masiello, Senior Manager, Global Public Policy, Google

Masiello’s talk focused on what Google is doing to protect users’ privacy. “It’s hard to imagine that Larry and Sergey had any idea what they were building,” she began. Today, “Everything is mobile…everything is signed in.” Services like Google Now send you a flow of relevant information, from calendar reminders to traffic to weather. In addition to Google, “the average user has 100 accounts online.” It’s impossible to remember that many passwords, especially if they’re good passwords; and even if they’re good passwords, your accounts still aren’t really safe (see Mat Honan’s  2012 article for Wired, “Kill the Password: Why a String of Characters Can’t Protect Us Anymore“).

To increase security, Google offers two-factor authentication. (You can find out what other sites offer 2FA by checking out twofactorauth.org. Dropbox, Skype, many – but not all – banks, Facebook, LinkedIn, Tumblr, and Twitter all support 2FA.) Masiello said that after news of hacks, they see more people sign up for 2FA. “It’s an awareness problem,” she said. In addition to 2FA, Google is encrypting its services, including Gmail (note that the URLs start with https). “E-mail is still the most common way people send private information,” she said, and as such deserves protection.

“Encryption is the 21st century way of protecting our personal information,” said Masiello. Governments have protested companies who have started using encryption, but “governments have all the tools they need to obtain information legally.” As Cory Doctorow has pointed out many times before, it’s impossible to build a back door that only the “good guys” can walk through. Masiello said, “Governments getting information to protect us doesn’t require mass surveillance or undermining security designed to keep us safe.” The PRISM revelations “sparked a very important debate about privacy and security online.” Masiello believes that we can protect civil liberties and national security, without back doors or mass surveillance.

“Getting security right takes expertise and commitment,” Masiello said. She mentioned the paper “Breaking the Web” by Anupam Chander and Uyen P. Le, and said that we already have a good set of guidelines: the OECD Privacy Principles, which include collection limitation, data quality, purpose specification, use limitation, security safeguards, openness, individual participation, and accountability. As for Google, Masiello said, “We don’t sell user data; we don’t share with third parties.” All of the advertising revenue is based on user searches, and it’s possible to opt out of interest-based ads. (Those creepy right-sidebar ads that used to show up in Gmail, having mined your e-mail to produce relevant ads, appear to be gone. And good riddance.)

Finally, Masiello talking about developing/setting industry standards for privacy and security that would facilitate innovation and competition. But privacy isn’t even the main concern in the future: it’s identity – what it means, and how we construct it.

“Sur-veillance, Sous-veillance and Co-veillance,” Lee Rainie, Director of Internet, Science and Technology Research, Pew Research Center

Lee Rainie definitely walked away with the “Most Neutral, Fact-Based Presentation” Award. Rainie has spoken at library conferences in New England before, but I – perhaps unwisely – chose to go to other sessions, so this was the first time I saw him speak, and he was great. Furthermore, all of his slides are available on SlideShare. He started off with a few findings:

1. Privacy is not binary / context matters

2. Personal control / agency matters

3. Trade-offs are part of the bargain

4. The young are more focused on network privacy than their elders (this is only surprising if you haven’t read danah boyd’s excellent It’s Complicated: The Social Lives of Networked Teens, and in fact Rainie quoted boyd a few slides later: “The new reality is that people are ‘public by default and private by effort.'”)

5. Many know that they don’t know what’s going on

6. People are growing hopeless and their trust is failing

The Pew Research Center has found that consumers have lost control over companies’ use and control of their data; they have adopted a transactional frame of mind (e.g. giving up control of personal data in exchange for the use of a platform or service). In general, trust in most institutions has gone down, with the exceptions of the military, firefighters, and librarians(!). But there is a pervasive sense of vulnerability, and users want anonymity – mostly from advertisers, hackers, and social connections, rather than the government (see slide below).

Lee Rainie, slide 30, "Who users try to avoid: % of adult users who say they have used the internet in ways to avoid being observed or seen by..."

Lee Rainie, slide 30, “Who users try to avoid: % of adult users who say they have used the internet in ways to avoid being observed or seen by…”

This slide supports the argument for privacy, especially against the “nothing to hide” argument: people desire – and deserve – privacy for many reasons, the least of which is to avoid the government or law enforcement. (Mostly, someone on Twitter pointed out, we want to avoid “that guy.”)

As for the future of privacy, people are feeling “hopeless.” Rainie remembered saying, in the early 2000s, “There’s going to be an Exxon-Valdez of data spills…” and there have been many since then, but little has been done to protect consumer privacy. “How do we convince people to have hope?” he asked.

Panel: “What Privacy Does Society Demand Now and How Much is New?” Danny Weitzner (moderator), Kobbi Nissim, Nick Sinai, Latanya Sweeney

Fortunately, the moderator and panelists have different initials. The questions and responses below are paraphrased from the notes I took during the panel session.

DW: What sort of privacy does society demand now? Is privacy different now?

NS: Access to your own data has always been a art of privacy; also the right to correct, erase, and transfer. Your data should be useable and portable.

KN: The ability to collect a lot of data all the time is new. There is a different balance of power (companies have too much).

LS: Privacy and security are just the beginning. Every American value is being changed by technology. Computer scientists aren’t trained to think of social science effects and the power of technology design.

DW: Cryptography and math are a foundation we can trust if implemented properly, as Snowden said this morning.

LS: I dislike choosing between two things. We need a cross-disciplinary approach, a blended approach.

NS: Any great company should constantly be trying to improve user experience. How does privacy/security get integrated into design?

KN: Aim for mathematical solutions/foundations. We need to re-architect economic incentives, regulations, how all the components work together.

DW: Where will the leadership and initiative come from? Government?

KN: Academia, research. We need to find ways to incentivize.

LS: Economic [incentives] or regulations are necessary for privacy by design. They’re all collapsing…every single one of them [Facebook, the IRS] is heading for a major disaster.

DW: People care about control of their data, yet the information environment is increasingly complicated.

LS: Society benefits from technology with certain protections.

KN: Regulations we have today were designed in a completely different era. We may be in compliance, and still we have damaged privacy severely.

LS mentioned HIPPA, NS mentioned the Consumer Bill of Rights, DW mentioned “Privacy on the Books and on the Ground.”

DW: Privacy practices and discussion are/is evolving in the U.S.

LS: A huge dose of transparency would go a long way. This is the new 1776. It’s a whole new world. Technology is redefining society. The Federal Trade Commission could become the Federal Technology Commission.

DW: Are you optimistic? Are we heading toward a positive sense of privacy?

NS: Yes, by nature I’m optimistic, but complexity and user experience (user accounts, passwords) frustrates me. Entrepreneurs do help change the world.

KN: The genie is out of the bottle. This forces us to rethink privacy. Nineteen-fifties privacy has changed and isn’t the privacy we have today, but that doesn’t mean that privacy is dead. Privacy is a sword and a shield.

DW: We’re at the beginning of a long cycle. It’s only been a year [and a half] since Snowden. What do we expect from our government and our companies? How powerful should government and private organizations be? Marketing/advertising issues are trivial compared to bigger issues.

LS: The cost of collecting data is almost zero, so organizations (public and private) collect it and then figure out how to use it later. They should be more selective about collection. If we can expose the harm, it will lead to change.

Question/comment from audience: A lot of people are not aware they’re giving away their privacy (when browsing the internet, etc.).

LS: We need transparency.

NS: We need regulation and consumer protection.