MSLA 2023: Gear Up: Moving Forward Together (Day 2)

See the Sunday summary (Day 1 of conference) here.

MSLA President Jen Varney introduced Monday’s keynote speaker, the Director of Amherst College Libraries, Dr. Martin Garnar, who spoke about Fighting the Good Fight: Supporting Intellectual Fredom in Your Library. He asked, “What is intellectual freedom?” It is actually three freedoms: freedom of expression, freedom of access, and freedom from surveillance (i.e., privacy). Garnar handed out scenarios on slips of paper, and each table group considered how we would respond to, for example, a parent challenging a book from the school library collection and the principal removing the book to their office; or, for another example, a parent requesting a list of every book their child has checked out from the school library. (Pro tip: remind your administrators, public or private, that if they ignore their own school’s policy, they are open to lawsuits. Pro tip #2: Make sure you have a solid, up-to-date policy! More on that soon.)

“It’s not enough to have equal access, it has to be equitable access.”

After the keynote, Garnar offered another session: The Importance of Policies: Promoting Our Principles in Practice. There are six key policies for libraries to have in place:

  • Collection development and resource reconsideration
  • Internet use (required by law if the library receives E-rate or LSTA funding; can be a district-wide policy)
  • User behavior and library use (e.g. anti-bullying)
  • Privacy and confidentiality (FERPA and state laws)
  • Social media (if the library uses it)
  • Use of meeting rooms and exhibit spaces

Garnar went in depth on each of these types of policies (I won’t do that here), and also offered solid reasoning about why are policies are important. Well-written, board approved policies and up-to-date procedures based on those policies achieve several things:

  • Encourage stability and continuity in the library’s operations while reducing ambiguity and confusion
  • Demonstrate that the library is running a businesslike operation
  • Give credence to the library’s actions
  • Inform the community about the library’s intent, goals, etc. (e.g. equity)
  • Give the public a means to evaluate library performance and show that the library is willing to be held accountable for its decisions
  • Help disarm critics
  • Serve as evidence of the library’s normal practices

Policy resources:

Best Features of the Statewide Databases for school libraries, Tressa Santillo, Massachusetts Library System (MLS)

Tressa (on behalf of MLS and also Transparent Language) and representatives from Gale, Britannica, and PebbleGo described and demonstrated some of the features and resources of their respective databases. I’m so grateful that Massachusetts libraries (public and school) work cooperatively to share print and digital resources; all school libraries with a certified librarian have access to databases for students and staff to use. I’ve been guiding patrons and students through and around these databases for years, but there are more resources than I realized – like alignments to standards and frameworks from PebbleGo, and a media literacy guide from Britannica. (Also from PebbleGo: an axolotl coloring page.)

Resources:

Well, I was hooked by the axolotl coloring sheet, so I went to hear Dr. Kelli Westmoreland talk more about PebbleGo and PebbleGo Next: Databases for Elementary. (Also, the only other session was the MA Teen Choice Book Awards, and since I’m not working with a teen population right now, PebbleGo made more sense. You can see the MA Teen Choice Book Award Nominees here.) Dr. Westmoreland offered a tour of PebbleGo and PebbleGo Next, explained the importance of modeling digital literacy – especially given the increased amount of time students spend on screens – and spoke about the science of reading and the importance of nonfiction texts. She showed off some of the features of PebbleGo, like the randomizer and the question of the day, and gave examples of how it can be used to support classroom teaching (e.g. librarians can create text sets). She showed examples of simple graphic organizers for inquiry (Person/Action/Trait, It Says/I Say/And So, Somebody/Wanted/And/So).

Perhaps one of the neatest features is the correlation to standards: you can look up content by standard, or standard by content.

Screenshot of Grade 1 Reading Standards for Informational Text

My goal at every conference is to have at least one useful takeaway from each session, and that definitely happened this year! Plus, it was just lovely to see people in 3D. (Previous conference committees did an amazing job the past few years putting together virtual conferences full of engaging presentations from librarians and authors, and I definitely enjoy “attending” from home, but it was nice to mingle in person too, and even meet some people I’ve known for years now, but only via zoom!)

I’ve already put some of Liza’s ideas and resources about comics to use (is it possible to say enough good things about Liza Halley? I don’t think so), and I’m looking forward to adding some of the new books I picked up at vendor booths to my school library collection and seeing kids scoop them up off the New Books shelf. Thanks again to everyone involved in the conference – please leave a comment if I missed anything here, or if you want to share something about a different session you attended!

MSLA 2023: Gear Up: Moving Forward Together (Day 1)

The annual Massachusetts School Library Association (MSLA) conference was in-person again this year for the first time in a few years. The conference committee, sponsors and vendors (especially Odyssey Bookshop, which also put together the author panel), presenters, and venue all did a wonderful job putting together two very full days of learning and creating the opportunity for connections among colleagues, who are so often siloed in our own buildings, to share ideas and resources.

Here are recaps of the sessions I attended. I’ll try to keep it concise!

Sunday Keynote: Librarians as Leaders in DEIB, Lawrence Q. Alexander II

Photo of slide with text
“Diversity is a fact. Equity is a choice. Inclusion is an action. Belonging is an outcome.” -Arthur Chan

Alexander spoke engagingly on the topic of Diversity, Equity, Inclusion, and Belonging and the value proposition of a culturally inclusive curriculum. “It’s not enough to fly the flags, wave the banners, make the statements” – school districts must have policies that support DEIB, accountability, and money in the budget to support it. Alexander listed four questions students might ask about their school environment: “Do you see me? Do you hear me? Will you treat me fairly? Will you protect me?” Can students bring their full selves to school and feel welcomed, valued, and safe? (Think of the “Circles of My Multicultural Self” exercise.)

Alexander explained why it’s important to talk about race in schools: “When we ban dimensions of identity, when we ban books, we ban students. When we say that conversations are not important, we say that students and families are unimportant…Where can a student learn when they cannot fully be themselves?” He cited Batts, Capitman, and Brown’s Multicultural Processes of Change, from monoculturalism to pluralism. Reflection questions for faculty and administrators include: (1) Who feels at home here? (2) Who feels like they’re just visiting? (3) Who feels tolerated?

Alexander encouraged us to consider: “Where is our community on this continuum? What will it take to move us forward? Who do we need on our team to advance this work?” and concluded with the three dimensions of change for individuals and organizations: cognitive, affective, and behavioral – with a warning not to jump directly into behavioral changes without doing the cognitive and affective work first.

Medium Matters: Using Graphic Novels in the Classroom, Liza Halley

Cover image of Comics: Easy As ABCThe brilliant Liza, who insists she is not an expert on comics (but who is totally an expert on comics, and is also an excellent teacher) started us off with a variety of hands-on activities to choose from, as part of her presentation on how to teach comics/graphic novels in school, and how to get teachers, administrators, and parents on board (because GRAPHIC NOVELS ARE REAL BOOKS; this is supported by research).

“This is the gateway for students to become avid readers. Do not shame kids for reading what they want! We want to grow lifelong readers. We want them to be excited to pick out a book.”

Liza shared teaching materials, sample lessons, research, and resources (see her Medium Matters site for more resources). Each year, she teaches a three- or four-week unit to all her students (K-5) on graphic novels, and she showed us some examples of assignments and student work. She also writes about the topic on the MSLA Forum Newsletter (like this piece from February 2022). I’m excited to borrow many of Liza’s ideas and collaborate with the art teacher at my school to design a comics unit for at least one grade this year, and more next year!

Building Research Consistency K-12, Dr. Georgina Trebbe

Research K-12 mindset slide from Dr. Trebbe's presentation
Research K-12 Mindset

Dr. Trebbe is “passionate about information literacy” and has spent much of her career and education on it. In this session, she took us through the steps of building a research plan, from “pre-search” to the “a-ha moment” to developing a thesis statement (the “rudder” that steers the research) and questions (the “oars” that propel research forward); considering lenses (e.g. political, social, environmental, ethical), developing sub-research questions, recognizing multiple perspectives, creating an outline, identifying keywords and key phrases, selecting resources, recording information, and reporting. Reporting doesn’t need to be a paper or a report: it could be in the form of a board game, a comic, a quiz, a timeline, a diorama, a speech, or more. Throughout her presentation, Dr. Trebbe used two examples, one for elementary (beavers) and one for secondary (Puritan hysteria over witchcraft). She also described how to build citation awareness: young students can identify the title, author, illustrator, and publication date of a resource, and “gradually build appreciation for the creativity of others.”

Middle Grade Booktalks, Laura Gardner

One of Laura's realistic fiction slides, with book covers face out on a shelf
One of the 80+ slides

When Dartmouth Middle School librarian (and Newbery committee member!) Laura said she was going to talk about 50 books (during her allotted 50 minutes), I was pretty sure it was some sort of verbal typo, but it was not. She shared her collection of 80+ slides that she created during remote schooling and has continued to maintain because some students like using it. (Books with blue stars are novels in verse; in her library, these are shelved together, and it’s a very popular collection.) She focused on realistic fiction, mysteries, sports, survival, animals, graphic novels, historical fiction, and nonfiction, quickly highlighting appeal factors of dozens of titles: a unique setting, a compelling main character, a strong hook, interesting conflict, and any awards or honors the book has won. I spoke with Laura briefly after her presentation, and she encouraged me to copy her slides and adapt them for my library, which I would love to do…on a smaller scale, and over time. This is not a project to be done overnight!

Teaching Students Why Media Literacy is Important, Colleen Simpson

Colleen Simpson's slide of essential understandings for the course
Essential Understandings for the course (slide)

Middle school library media specialist Colleen Simpson teaches a six-week unit for eighth grade students guided by two essential questions: (1) Why is media literacy important for citizens in today’s democracy? (2) What role do individuals play as digital citizens? This course covers several of the DESE frameworks for Digital Literacy and Computer Science. Students complete a First Amendment project on a topic of their choice (Colleen showed examples of student work).

“To be news literate is to build knowledge, think critically, act civilly and participate in the democratic process” -Robert R. McCormick Foundation

Resources:

The final event of the day was the author panel, organized by Odyssey, and moderated by yours truly (thus, not nearly so many notes). Here are the panelists, followed by their most recent (or soon-to-be-released) book in parentheses:

  • Janae Marks (On Air with Zoe Washington)
  • Hannah Moushabeck (Homeland: My Father Dreams of Palestine)
  • Jeannine Atkins (Hidden Powers: Lise Meitner’s Call to Science)
  • Sarah Prager (Kind Like Marsha: Learning from LGBTQ+ Leaders)
  • Charnaie Gordon (Lift Every Voice and Change: A Sound Book: A Celebration of Black Leaders and the Words that Inspire Generations) (Charnaie also has a new book coming out in October, in collaboration with Roda Ahmed, author of Mae Among the Stars. I am so excited for this!)

I asked the panelists about their inspiration (how did you come to write this book, at this time), their research process, collaboration with illustrators, and important takeaway messages. Regarding the latter, Jeannine said: “Take time to find small beauties in life.” Charnaie: “Be kind to one another. Show empathy.” Sarah: “LGBTQ+ people have been here throughout history.” Janae: “There’s always hope. Anyone of any age has the power to make change.” Hannah: “It’s the first Palestinian picture book [by a Palestinian author] in 30 years.”

Whew, and that’s a wrap on Day 1. Notes on Day 2 coming soon!

MSLA 2022: Book Challenge Panel

Bonnie McBride, Anja Kennedy, Collen Simpson, Lizz Simpson, and Luke Steere are all librarians who have experienced, or are currently experiencing, some form of book challenge in their school libraries, whether it’s a formal challenge or “soft censorship.” Although national news has focused on widespread challenges in states like Texas and Florida, Bonnie said, “Book challenges have always been a part of librarianship….They are happening here.”

A few themes and solid pieces of advice were repeated throughout the panel:

  • Be prepared. Have a collection development policy that includes selection guidelines and a procedure for the request for reconsideration of materials. This policy should be approved by the School Board and the administration should be aware of it. “Your first line of defense is a strong policy that people can’t argue with” – not even the superintendent.
  • A challenge or ban in one part of the country affects us all: Fears of challenges may cause librarians to self-censor (avoiding purchasing or promoting certain texts), and may cause teachers to make changes to the texts they use in their curriculum.
  • Some good things can come from challenges: while one panelist said “I wouldn’t wish this on anyone,” she acknowledged that some good things came out of it: there was a good examination of policy (which was strong), thoughtfulness about what we present in our curriculum, teachers chose more current books (in collaboration with librarian), more voice and choice in lit circles, students came to school committee meetings, increased transparency, and school committee has educated itself on public forum measures and the law.
  • “Promoting and defending our books should be a given.” A majority of the books being challenged have LGBTQIA+ content, and “there are LGBTQIA+ kids and families in every community, whether you know it or not.” Luke said, “I like using the word ‘challenge’ because it’s something to rise to” and not something to work against. Libraries are for everyone.
  • Be proactive. When a new administrator is hired, go and talk to them. They might not know the history of the district, if there have been challenges in the past and how they were handled. Ask them, “Where do you stand on this? What do we do when this happens?”
  • Keep the focus on the book. If it’s a student bringing the challenge, offer to sit with them and help them fill out the form. This can be a learning experience, and it keeps the focus on the book, not the complainant or the librarian.

Resources:

  • Library Book Challenge Resources Wakelet, curated by Bonnie McBride
  • Massachusetts Association of School Committees (MASC) online manuals
  • Massachusetts Library System (MLS) Policy Collection
  • ALA Office of Intellectual Freedom (ALA OIF) Challenge Support
  • the MSLA listserv
  • Library Link of the Day: there has been an significant uptick in links that have to do with censorship, book challenges, and bans in school and public libraries over the past several months.

Banned Books Week 2021: Books Unite Us, Censorship Divides Us

Banned Books Week – misnomer though it may be – is probably my favorite display to put up every year, because I believe so strongly in the freedom to read (which is what we should probably call this week). This year’s promotional materials from ALA  feature the phrase “Books Unite Us, Censorship Divides Us.” I made a small sign for the display with this logo and phrase and a quote (“The freedom to read is essential to democracy”); then Tall spinner rack display with challenged booksI looked up the ALA’s Top 100 Most Challenged Books by Decade and Top Ten Most Challenged Books List (top 10 by year) and pulled as many of those titles as I could find in our library to put on display.

I also put a small display on the desk near where students check out and return books: my “books change lives/books change lives” jar. This is something I’ve made part of my Banned Books/Freedom to Read display in public libraries for the past several years (see my 2017 post for the Robbins Library here, and the 2016 post here). With the jar, I invite patrons (students, this year) to write the title of a book that has meant something to them; the jar fills up with evidence of the importance of books to people’s lives. This year, I accompanied the jar with a quote from Ban This Book by Alan Gratz:

Mug with censored text, sign, glass jar, copy of Ban This Book“How do you say why you like a thing? …How do you explain to someone else why a thing matters to you if it doesn’t matter to them?” (Alan Gratz, Ban This Book, p. 39)

Whiteboard with date, due date, and First Line Friday quote from Ban This BookThis whiteboard stands near the checkout/return desk; it always has today’s date, the due date of books checked out today, and a First Line Friday – the first sentence of a book. I change it out every week, and visitors to the library can guess the book or peek underneath the flap to find the source. This week – spoiler alert! – the quote is from Ban This Book by Alan Gratz. Ban This Book is about a girl named Amy, who, when she discovers that her favorite book, The Mixed-Up Files of Mrs. Basil E. Frankeweiler by E.L. Konigsburg, has been removed from the school library – over the protest of the school librarian and against the school library’s own established request for reconsideration policy – begins a secret “banned books library” in her locker at school. This builds into full-blown activism by Amy and her friends; they realize that “if you can ban one book, you can ban them all,” and they all show up at a school board meeting to advocate for their books’ return to the library shelves.

Below: Rotating spinner display rack featuring Speak, Monster, George, Bridge to Terabithia, Blubber, The Giver, Harry Potter, Twilight, The Hunger Games, The Golden Compass, Stamped, Ban This Book, Goosebumps.

Banned Books Week/Freedom to Read Week

It is Banned Books Week again (a.k.a. Freedom to Read Week). I’m going to quote from Rob’s BBW/FtRW post from the Robbins Library blog:

During Banned Books Week, we celebrate the freedom to read. As you can imagine, this is most librarians’ favorite theme week; after all, as our code of ethics states, “We uphold the principles of intellectual freedom and resist all efforts to censor library resources.” But you don’t have to be a librarian to enjoy Banned Books Week – all you have to do is read!

(The word “Banned” is in quotation marks in the title of this post because the name “Banned Books Week” is a bit of a misnomer.  First, we celebrate Banned Books Week not because we like or support books being banned – we celebrate to support intellectual freedom and the freedom to read whatever you want.  Second, it’s now much more common for books to be challenged than actually banned, thanks to the efforts of teachers, librarians, and other supporters of the freedom to read.  You can read a bit more about Banned Books Week here (or in our blog archives here) and check out a few lists of books that have been banned or challenged here & here.)

They link to a few of my Banned Books Week posts for the blog from past years, as well as the ALA site. Here are ALA’s infographics for this year:

ALA Censorship by the numbers infographic

2018-bbooks-graphic-2-rev_1-1

There is a difference between a challenge and a ban; there are many more challenges than bans. And just because a book is removed from one library, that doesn’t mean it’s removed from all of them, or unavailable at bookstores or online. But you’ll notice that almost all of these titles are children’s or teen books, and kids don’t always have options beyond their school library (if they’re lucky enough to have a school library and librarian) or their local public library. If a book is removed from those places, it’s effectively unavailable for that kid.

#4 Hate U Give_0

#7 This One Summer_0

It’s easy enough – for many of us pro-intellectual freedom types, at least – to see a story like the recent one from Nashville, Tennessee, where a Catholic school banned the Harry Potter series, and rail against it. Most librarians – and plenty of teachers and parents – believe that while parents do have the right to decide what their own children can and can’t read, they do NOT have the right to decide that a book should be unavailable for everyone.

However, there’s a subtler kind of censorship that I see a lot of, and I’m sure I’ll have moments where I wrestle with myself about this as well: the “is my kid ready for this yet?” question. Parents with eager, advanced readers, especially, see their kids racing through all the chapter books and middle grade novels and into the teen section. They’re concerned that their readers will encounter bad language, violence, sex, drugs (maybe even rock ‘n’ roll), etc.

So far, I’ve developed four responses to this: one, of course, is to talk with the parent (and the kid!) about the books they’ve liked, and suggest any others I can think of or find along those same lines, without going into more mature territory. Two is to suggest to the parent that they read the book too (either before the kid does, or at the same time, or after), so they’re prepared to talk about anything that concerns either of them. Three, if a kid is reading way above their age level (content-wise), they will likely either put the book down, or some things will just sail over their heads; they’ll take something away from the book, but they won’t understand it on every level, and that’s okay. Four, books are the safest places to encounter scary things. Plenty of fantasy and sci-fi scenarios won’t happen in real life (probably, hopefully), but realistic fiction that deals with death, divorce, poverty, bullying, mental health issues, violence, sexual assault, and any of the multitude of things that can and do go wrong in our world…those things happen. If they don’t happen to you, then knowing about them can build empathy for others; if they do happen to you, you know you’re not alone.

A final note: one other way that adults censor kids’ reading is by designating “girl books” and “boy books.” Here, I’m going to turn it over to author Shannon Hale:

Stories make us human. We form bonds by swapping personal stories with others, and reading fiction is a deeply immersive exercise in empathy.

So, what happens to a culture that encourages girls to read books about boys but shoos boys away from reading books about girls?

Read the rest of Hale’s article here: “What are we teaching boys when we discourage them from reading books about girls?” The Washington Post, October 10, 2018

Happy Freedom to Read Week, everyone!

MLA 2019: School libraries, Neutrality, Youth Services

Read about the Keynote and breakout session with Deborah L. Plummer here.

11:45am “Advocacy for Access and Equity to Massachusetts School Libraries,” Greg Pronevitz, James Lonergan, Robin Cicchetti (Concord-Carlisle Regional High School)

In memory of Judi Paradis

Greg Pronevitz (formerly of MLS, currently a consultant) introduced this session off by acknowledging the great impact of Judi Paradis, a school librarian and advocate for school libraries. Judi was instrumental in the formation of the Legislative Special Commission on School Library Services in Massachusetts, which produced the report The Massachusetts School Library Study: Equity and Access for Students in the Commonwealth. “This study is a result of her efforts,” Pronevitz said.

The report concluded that there is a lack of equity in Massachusetts schools. In its long-range action plan to build equity, it suggests hiring someone at DESE (the Department of Elementary and Secondary Education) to manage school library services; at present, it isn’t even possible to get a complete count of the number of schools that have libraries (let alone librarians, book budgets, and appropriate technology). A possible partnership between DESE and MBLC could conduct a census of school libraries, librarians, and services. School libraries should also be included in ESSA (Every Student Succeeds Act) funding. The report also recommends that the state set regulatory minimum standards, to ensure at least some level of equity and access for students, whether they’re in rural, suburban, or urban districts.

Equity v PrivilegeJames Lonergan from MBLC (Massachusetts Board of Library Commissioners) mentioned a number of other possible partnerships and stakeholders, including COSLA, the Massachusetts Teachers Association, EveryLibrary, and MLA. MBLC already supports school libraries through LSTA grants, the Commonwealth Catalog, and access to statewide databases; in fact, schools account for two-thirds of the use of state databases – would DESE consider contributing?

Robin Cicchetti, Head Librarian at Concord-Carlisle Regional High School and one of the authors of the Equity and Access study, spoke about the important takeaways from the school library impact studies:

  • A strong school library program (SLP) leads to higher overall test scores
  • Access to better libraries means higher reading scores
  • School librarians provide much more than access to books
  • High levels of poverty mean little access to books
  • Access to books appears to offset the impact of poverty
  • Economically disadvantaged children benefit at a higher rate

Unlike a classroom teacher, a school librarian can have a relationship with an elementary student for six years (in a K-5 school), getting to know their interests and preferences and helping them find the right books and other resources for them. Because many schools have lost their librarians due to budget cuts, nearly a whole generation of students (and teachers) does not know what a librarian can offer – “And you don’t know what you don’t have.”

More information about the Massachusetts School Library Research Project is located on this LibGuide hosted by Salem State.

EVERY Student Needs A School Library

1:45pm “Neutrality in the Library – A Continuing Conversation,” Laura Saunders and Rachel Williams

Simmons School of Library and Information Science (SLIS) associate professor Laura Saunders and assistant professor Rachel Williams each spoke for several minutes before opening up the conversation to the audience. “Neutrality” has been a hot topic in libraryland over the past year, especially around the Library Bill of Rights as discussed, amended, and un-amended at ALA last summer and last winter. (See Meredith Farkas’ take in American Libraries, “When Values Collide,” November 1, 2018.)

“Neutrality replicates existing oppression. Being true to our professional core values around access, diversity, and social responsibility requires finding ways to make historically marginalized members of our communities feel that they belong in our libraries and are reflected in our collections, staffing, and services.” -Meredith Farkas

Some questions that arose during the session (from the speakers and the audience) included: Are libraries ever really neutral? How do we define “neutral”? What does that mean in practice? What/who are we including/excluding? Our libraries reflect our communities; how do we make sure our libraries reflect everyone in our community? Do all library users feel safe? What voices do we support and amplify?

Are libraries neutral, can we be neutral, should we be neutral? (Remember, a position of neutrality doesn’t necessarily mean an outcome of neutrality.) As information professionals, do we want to promote/defend intellectual freedom when it comes at the cost of social responsibility? What are the impacts of intellectual freedom? Which voices will be limited, which will be amplified? If access to information is a human right, should the education to be able to evaluate information be a human right also (information literacy)?

It was pointed out that freedom of speech is a “negative right” (i.e., “Congress shall pass no law…”). Government cannot get in the way of freedom of speech, but it doesn’t have to promote it either.

The session closed with Saunders’ reference to Dante’s Inferno, in which neutrality was found to be “not just unethical, but damning.”

2:45pm “Youth Services Quick Start for Everyone,” Monica Brennan, Turner Free Library (Randolph, MA)

Brennan brought plenty of energy and enthusiasm to this session, which wasn’t quite what I expected but had an important core point: Identify your “tribe” (or team, or pack), what they need to know, and what you can learn from them. There are a couple “tribes”: one is library staff, especially those who may be working only a few hours a week in the children’s department and may feel especially overwhelmed and underprepared to answer specific questions about levels from kids, parents, teachers, and caregivers. Make sure everyone who works in the children’s department feels comfortable answering those questions, or knows where to find the information. (This might be preparing a binder full of pathfinders, posting the various levels and their grade equivalents and some representative books, or whatever else works for you and your staff.)

Another “tribe” includes those who come into the children’s department and may have knowledge to share with you: parents, teachers, caregivers, coaches, kids, siblings, peers,  librarians. Find out what the schools are using, talk to teachers (especially if they have very specific requirements). People are usually happy to share what they know, what they like, and what they don’t like.

Brennan shared two readers’ advisory tips that I liked: one was simply asking the kid to give a thumbs-up/thumbs-down when you show them or tell them about a book. This saves them from talking if they’re shy, but quickly allows you to gauge their interest and move on. Another strategy involves tiny colored post-it notes, which she sticks on/near books in the stacks so kids can browse without a librarian hovering; if it’s busy, you might use different colors for different kids.

Wipe Clean Workbook Uppercase Alphabet“Everyone deserves to be trained in kid’s services, but not everyone is” – Brennan gave an overview of the areas of the library (fiction/nonfiction, picture books, early readers, chapter books) and the different levels (Lexile, Fountas & Pinnell, DRA). Kids need books at their “level” to learn certain skills and grow as a reader, but can “reach” for books they’re interested in and are motivated to read. She is a big fan of the NoveList K-8 database, which can be a useful tool for those who aren’t as familiar with children’s books.

Brennan is passionate about children’s services and early literacy in particular; to that end, she has developed backpack kits that kids can check out for pre-K, toddlers, and infants. It’s never too early to start reading together; “families that read together achieve together.”

Librarians can “model it”: be open, be cool, be confident, be fun. Encourage a growth mindset with a “Let’s find out together” approach. Remember that “There’s no more important library patron than our youth,” and “The windows and mirrors you have as a kid literally shape the rest of your life.”

Read about Wednesday’s MLA sessions here.

 

MLA 2019: The Greatest Job on Earth

The Massachusetts Library Association’s annual conference theme this year is “the greatest job on earth.” And I guess we can claim that, because a quick internet search shows there’s not a lot of consensus on the issue. Moving on!

The keynote speaker was Dr. Deborah L. Plummer, Vice Chancellor and Chief Diversity Officer at UMass Medical School and UMass Memorial and author; her presentation was called “Radical Respect in Troubling Times,” and it was followed by a “Communicating Across Differences Workshop.” Plummer spoke about how to turn “Us and Them into We” through conversation – and not just conversation with the people you already agree with. It’s easy to respect people who look / think / talk / behave / worship / vote like you; it takes work to get out of your echo chamber. But bumping up against difference is how we learn about others and about our own identities. 

The paradox of diversity, said Plummer, is that (1) we are unique and like no one else (personality); (2) we’re each like some other people (similar backgrounds, views, genes, etc.); (3) we’re all like everyone else (i.e., human). And we don’t each have one identity; we have multiple and intersecting identities. We may emphasize or project one or another of these depending who we’re with. “Identity pulling” is okay if you’re the one choosing to do it, but it’s not okay for one person to do it for someone else.

Plummer gave the attendees strategies for successful “bumping”: (1) Focus on being respectful rather than being right; (2) Check your assumptions, and de-escalate if necessary by saying something like “I’m sorry, I made an assumption”; (3) Mirror the other person’s style by “grabbing their handle” – figure out if they are coming from the head, the heart, or the gut/soul; (4) “Take a helicopter ride” and observe from a distance if the other person doesn’t have the capacity to change their viewpoint or behavior.

Plummer also listed her three components of radical respect:

  1. Admiration: “Wouldn’t it be great if we treated differences like a challenge instead of a threat?” (We have different physiological responses to these: we react to a challenge with adrenalin, and to a threat with cortisol.)
  2. Civility: Listen for understanding, rather than for rebuttal
  3. Dignity: Honor that needs and concerns exist. Where do they come from?

one vase or two facesThere was a break after the keynote, and then the next set of morning sessions. I chose to stay with Plummer for the “Communicating Across Differences Workshop,” which included some of the same material as her keynote with additional exercises and examples, starting with a few of the classic Psych 101 images to demonstrate our ability to make perceptual shifts. You can’t actually hold multiple realities or perspectives at once, but you can shift back and forth between them – and if you don’t see another reality on your own, sometimes you can once someone points it out to you. (Ah, see what she did there? Clever.)

In this session, Plummer spoke about the traditional approach to difference compared to the contemporary one, and used an analogy of an hourglass: If the sand in the top is the dominant culture (white, male, Christian, healthy and able-bodied, adult, heterosexual, upper-class, educated), those on top are afraid of simply flipping the hourglass; “we have a better chance for creating equity if we tip the hourglass on its side.”

Communicating successfully across differences is tricky; Plummer’s “Intention vs. Impact” slide shows how a sender’s intended message might impact a receiver. If the impact is positive, we have effective communication; if it’s negative, we need to acknowledge and clarify. Intent and impact are both important; one of Plummer’s examples was a Black Lives Matter display. Some people thought it was an anti-police message, which wasn’t exactly the sender’s intended meaning (it was more like, Black Lives Matter too).

intention vs impact flow chart slide

Following this slide was one with a number of conversational “bounce backs,” ways to recover and things to say when a conversation goes wrong, such as “Help me to understand…” and “My experience has been…” Everyone will make mistakes, and these can help move the conversation forward if done with a degree of cultural humility and commitment to learning.

diversity petalNext was a “diversity petal” exercise: we identified the dominant or “up” identities for race, gender, age, mental/physical ability, sexual orientation, class, education, and religion and then our own identities within each category, then placed a check mark next to any category where our own identity matched the dominant one. Plummer pointed out that marginalized people know more about the dominant culture; part of privilege is not having to learn about how life is for others. “Black people know a lot more about white people than white people know about Black people. Women know a lot more about men than men know about women. People who have a disability know a lot more about the world that’s designed for people who are healthy and able.”

We came back to the “multiple realities” images to hammer home the point that just because you don’t see (or experience) something doesn’t mean that it isn’t there (or doesn’t exist). Plummer is a champion of cross-racial friendships (Some Of My Friends Are…), and pointed out how going through life with people who are different than you can highlight the ways in which you experience the world differently (or ways in which the world treats you differently).

All of this is ongoing; no one has “arrived,” but we can commit to continuing the conversation.

To Be Continued (more sessions from Monday, and sessions – and a presentation library website usability testing – on Wednesday)

 

 

NELA 2018: The Library is Your Space (Part 2)

See Monday’s recap of NELA 2018 here.

Tuesday, 9am: ALA President Loida Garcia-Febo’s “Big Ideas” Talk: “Libraries = Strong Communities”

ALA President Loida Garcia-Febo’s speech put libraries at the center of their communities, and gave examples of the many different ways libraries serve their communities, from the usual (“When it comes to connecting people to information, librarians do it better than anyone…We promote reading, lifelong learning skills, equal access to information for ALL”) to the unusual (one library has partnered with a hospital so that every time a baby is born there, the mother can push a button and a gong rings in the library to announce the birth).

Garcia-Febo showed a slide of the text of Article 19 of the United Nations’ Universal Declaration of Human Rights: “Everyone has the right to freedom of opinion and expression; this right includes freedom to hold opinions without interference and to seek, receive and impart information and ideas through any media and regardless of frontiers.” She said, “Access to information is at the core of what librarians do” – and access to information leads to education, citizen engagement, and empowerment….Libraries play a critical role in leveling the playing field.”

She concluded, “We are all creating the library of the future every day. We need to continue working with community members and local organizations….Libraries are the cornerstones of democracy….Information is a human right.”

Additional resources with links, and tweets below:

ala1ala-because

 

Tuesday, 11am: Free Speech & Libraries, Edward Fitzpatrick

Much of the content of Ed Fitzpatrick’s talk can be found in his October 2017 Providence Journal article, “Nation needs First Amendment refresher course.” The roomful of librarians (unsurprisingly) did much better than the national average at identifying the five freedoms protected by the First Amendment, and after the talk there was some articulate pushback on the pithy idea that “The best answer to hate speech is great speech.”

A particular dilemma faced in libraries centers around our public meeting rooms. If they are open to all, does that mean we must allow hate groups such as the KKK to use them? A July 2018 feature in School Library Journal, updated with comments by Jamie LaRue and a sidebar by Martin Gardnar, “Free Speech Debate Erupts with ALA’s Inclusion of Hate Groups in Revision of Bill of Rights Interpretation,” summarizes the issue neatly. In short, the ALA’s answer is yes. (So is Ed Fitzpatrick’s: ““When you’re a public library, you’re committed to that public experiment…It doesn’t mean the library is supporting or welcoming these groups or advocating for them.”) But there are other things libraries can do to show that we don’t agree with hate speech or hate groups. However, no matter how inclusive our collections, how welcoming our displays, or how diverse our events, patrons who are the target of such hate groups may well feel threatened and unsafe in the library.

Fitzpatrick cited two books repeatedly, both by Anthony Lewis: Gideon’s Trumpet (1964) and Freedom for the Thought We Hate (2007). Even as he defended free speech, including hate speech, he admitted, “Hate speech does exact a toll. We all pay a price, some more than others….Such freedom carries a real cost.” Fitzpatrick, a white man, may not bear as much of that cost as others in our society.

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Tuesday lunch: Gregory Maguire

The author of Wicked (the book the Broadway show was based on) and many, many other books for children, teens, and adults spoke during Tuesday’s lunch, and he was an amusing and engaging speaker. I hadn’t known much about his childhood, or all the picture books he wrote, and I may dip into one of his more recent novels (After Alice) – it’s been a long time since I read Wicked or tried (but didn’t finish) Confessions of an Ugly Stepsister. Here are some tweets from the talk:

Screenshot of tweets from Gregory Maguire talk

Tuesday, 2:30pm: Ignite!

The “Ignite!” sessions are quick, five-minute presentations on various topics:

“Time Travel Toolkit: Historical Maker Activities for Modern Kids,” Elise Petrarca, Youth Services Librarian, Cranston PL: Attendance at kids’ technology programs (like 3D printing and coding) was dropping off, so Petrarca used her background in history to come up with a new series of programs, branded “Time Travel Toolkit,” featuring stories and crafts related to a particular time period. Open to kids in grades 3-8, the goals of the program were to provide a unique, hands-on experience around an era of history, and to engage kids so they have fun and learn a little bit. It was a success, with the older kids helping the younger ones. The most popular activities were bread baking and butter churning (nor surprising, if they got to eat their creations…).

Sue Sullivan talked about ArtWeek (#ArtWeekMA); many ArtWeek events take place in collaboration with Massachusetts libraries.

“Collapse & Rebirth: Librarians as Architects of a New Humanity,” Madeleine Charney, UMass Amherst: Charney talked about hosting discussions on climate change, using the World Cafe dialogue model. She also recommended the book Emergent Strategy: shaping change, shaping worlds by Adrienne Maree Brown.

screenshot of Johnson & Wales library chat options (Ask a Librarian and Ask a Student)
Johnson & Wales University library chat options

Four presenters from Johnson & Wales University presented “Who’s Got Your Back? Empowering Student Chat Ambassadors”: J&W librarians talked about training student employees to answer chat questions, and the results of their training.

“Touchscreen Digital Displays to Showcase Local History at the Watertown Free Public Library,” Brita Zitin: Zitin spoke about how they had made local history more accessible to library users in Watertown by placing touchscreens throughout the building. Using the software Intuiface, they made an interactive historical map, partnered with their local history society to make biographies of local historical figures, and – always popular – made features from high school yearbooks (such as guessing the decade from the hairstyle).

“From Reference Desk to Genius Bar, Public Libraries of Brookline” Callan Bignoli: Bignoli spoke about rethinking how library staff offers tech help at the (very busy) Brookline Public Library. In addition to one-on-one tech appointments, patrons can now come during drop-in tech help sessions, “Lunch and learn” sessions, and use LibChat reference. Bignoli’s advice if you’re rethinking how you offer tech help at your library:

  • Make sure staff are prepared – not for everything, but for many things.
  • Think about who’s coming in (and when). What are they asking you for help with?
  • Meet people where they are.
  • Try to get them what they came for. Does the format fit the person/topic? (Class, drop-in, 1-on-1)

See: Phil Agre, “How to help someone use a computer” (1996)

Finally, Anna Mickelson from the Springfield City Library and Alene Moroni from the Forbes Library in Northampton presented “Weed This, Not That.” (Aside: I just noticed that the Springfield City Library’s tag line is “All Yours, Just Ask,” which is brilliant.) Their rapid-fire presentation included two case studies with before-and-after pictures (Before: crammed shelves. After: shelves with plenty of space for face-out titles, and no books too high to reach or so low they’re on the ground). When there’s “too much stuff” on the shelf, “people can’t find what they need. Find a reason to keep something not a reason to get rid of it.” Weed in accordance with library mission, space, etc. Different methods include item-by-item, “dusty” lists (low/no circulation in last __ years), and at the shelf (e.g. pulling books that have obvious problems like torn covers, water damage, or appallingly out-of-date information). Use professional discretion; you can do things like keeping series while getting rid of years-old “incandescent debuts,” and keep the inclusive, diverse books (put them on display!) and “get rid of the old white guys.”

Are you excited to weed, but need some talking points to convince others in your library? Weeding makes room for new items, seating areas, welcoming spaces, display opportunities, and it increases circulation. After all, “Do you still have every pair of shoes you’ve ever bought?”

All in all, a fantastic conference experience. Thank you to all the presenters, NELA and RILA, and the staff of the Crown Plaza in Warwick – professional, courteous, and unflustered in the face of fire alarms.

 

 

 

 

 

 

NELA 2018: The Library Is Your Space

The New England Library Association (NELA) annual conference was in Warwick, Rhode Island this year, and it was a fantastic conference; all of the sessions I attended were worthwhile, and I saw lots of activity on Twitter (#NELA2018) to indicate that many other sessions were generating a lot of excitement as well. To top it off, the food was good, and the room temperature resembled neither saunas nor igloos. Well done, Rhode Island! Now, on to the sessions:

Monday, 9am: Finding Appeal Factors: Or What I’ve Learned from Being Twitter’s Resident Reader’s Advisory Specialist by Margaret Willison (@MrsFridayNext)

Willison had spoken the evening before about debunking the myth that “smart people like smart things and dumb people like dumb things.” Her presentation Monday morning was two-pronged: (1) how to learn to like what you don’t like (e.g. how to recommend horror if you don’t read/watch horror), and (2) cross-format recommendations (e.g. “I just watched ___, what should I read next?”). She talked about the need to step outside your natural tastes and build enthusiasm/information for other things; a great way to do this is to ask an articulate friend, and have them explain why they like what they like (not why you should like what they like). By discovering the appeal factors, you can build a common ground and work back. After all, “Just because something isn’t your cup of tea doesn’t mean you can’t understand why someone else likes it.”

Willison did a live example with an audience member who reads the Jack Reacher books by Lee Child, finding out the appeal factors, making a “wrong” recommendation (a series of books that matched in character and content, but differed in tone). This can be done for music and movies as well as for books, and that’s where cross-format recommendations come in. See, for example, NPR’s Read, Watch, Binge series (and while you’re at it, check out their incredible Book Concierge tool, which they make annually; here’s 2017). Other resources are Goodreads, Smart Bitches, Trashy Books and The Ripped Bodice (for romance), The Criminal Element and Stop, You’re Killing Me! (for mysteries and thrillers), and the publisher TOR (for sci-fi and fantasy).

Screenshot of @itsokihaveabook and @helgagrace on Twitter

Monday, 11:30am: Sensory Storytime at the Public Library by Babs Wells, Maria Cotto

Shifting gears from adult readers’ advisory to children’s services, I attended two librarians’ joint presentation about sensory storytimes they offer at their libraries. Sensory storytime is geared for kids on the autism spectrum or with other developmental issues, though neurotypical children are welcome. Wells and Cotto strongly encouraged anyone thinking of offering a sensory storytime to use the book Programming for Children and Teens with Autism Spectrum Disorder by Barbara Klipper, and also pointed to an ALSC blog post that serves as a brief how-to guide. It’s important to be aware of community resources as well, to partner with and to spread the word. (If you’re in Rhode Island, Massachusetts, or nearby, check out The Autism Project.)

Wells and Cotto described their usual sensory storytime, starting with registration: not required, but helpful, especially if it gives the librarian a chance to talk with the parent/caregiver beforehand about any special needs their child might have. They might also want a “social story,” a one-page handout that can help prepare the child for a new environment or event; it can be read like a picture book. Once the storytime has begun, it’s helpful to have visuals for everything, to ease transitions from one activity to another (books, bubbles, songs, activities, etc.). Starting with a hello song is a good idea; the librarian learns everyone’s names (parents too!) and can roll a ball to each kid and have them roll it back. Cotto said she always has a felt board or a puppet, and stools or mats for kids to sit on, and things for them to hold in their hands and fidget with. “These kids need something that will capture their attention, they need something in their hands, they like to participate.” She only reads one book, something like Dog’s Colorful Day by Emma Dodd or The Deep Blue Sea by Audrey Wood. “Go with the flow,” she advised – much like toddler storytime. After the organized part of sensory storytime, it’s playtime: they bring out more activities – popsicle sticks with velcro on the ends so kids can make different shapes, sensory sand, water marbles (but not together!), dried beans with little treasures kids can find and scoop into a cup. This can be a time for parents and caregivers to socialize (they shouldn’t be socializing or on phones during storytime; they should be involved. “I get in everyone’s faces!” Cotto said). Be sure to give plenty of warning when the program is wrapping up: five minutes, three, one, goodbye!

Lastly, remember: “When you meet one child with autism, you meet one child with autism.”

sensorystorytime1sensorystorytime2

Monday, 12:45pm: NERTCL Lunch with author Tracey Baptiste

The New England Roundtable of Teen and Children’s Librarians (NERTCL) had their annual business meeting over lunch and then invited author Tracey Baptiste (The Jumbies, Rise of the Jumbies) to speak. She tried out a new talk on us, “Creativity Under Pressure.” Here are my tweets from the session, which was probably less polished than one she’d given many times, but definitely interesting (and mark your calendars for the third Jumbies book next year!).

Twitter screenshotstracey2

Monday, 2:15pm: Fake News or Real News? Helping Our Patrons Tell Fact from Fake, by Victoria Palmatier and Lisa Lipshires, Springfield City Library

This is a topic I follow closely (See: Fake News a.k.a. Information Disorder reading list | “What is fake news?” informational handout (Creative Commons licensed) | Libraries in a Post-Truth World | Libraries in a Post-Truth World: The Conversation Continues), and the Springfield librarians’ presentation was very good, from their handout (a double-sided folded brochure called “Fake News? Real News? How to Tell Fact From Fake”) to their explanation of how they designed their workshop and what they’d do differently next time. They consulted two librarians and a journalism professor from UMass-Amherst as well as a local journalist, collected lots of resources for checking facts and photos (one I hadn’t heard of before was mediabiasfactcheck.com), suggested browser plug-ins (AdBlockPlus and Privacy Badger), and explained that in addition to checking a source’s bias, it’s necessary to check your own, especially if you’re having a strong emotional reaction to a headline.

Palmatier and Lipshires’ initial workshop was a lecture format followed by discussion, and they said that next time, they would offer a more hands-on approach in their computer lab. Another great idea they had was to have a copy of the day’s local paper for each workshop attendee, and then look at the local news online as well. They said that an in-person workshop makes the library and librarians seem approachable and legitimate, and as resources that can provide human connection in a meaningful way and make the world less confusing. (We all know we’re not going to change anyone’s mind on Facebook…)

IFLA infographic: How to Spot Fake News

Photo of "What is fake news?" slide
Presenters’ slide: What is Fake News?

Monday, 4:30pm (slightly delayed due to fire alarm): Great Expectations: Leaping from High School to College, by Sarah Hunicke (Portsmouth High School), Mary C. MacDonald (University of Rhode Island), and Marianne Mirando (Westerly High School)

There is a gap between what college and university professors expect in terms of research skills and information literacy and the students’ abilities in these areas. Because this year’s high school senior is next year’s college freshman, these three presenters worked together to examine what high school librarians (and high school teachers) can do to bridge the gap. College faculty expect students to be able to: 1. determine information needed to answer questions, 2. recognize information bias, 2. distinguish scholarly vs. popular, 3. understand the publishing cycle.

“Where do our students struggle?” Practice, Process, Assessment. “Where do our instructors struggle?” Assignment design (format vs content), Process (time commitment), Additional burden (grading). The two high school librarians who were presenting wanted to help teachers integrate information literacy into their students’ assignments without greatly increasing their grading burden. They each brought an example assignment from their schools, and we split into groups to come up with ways to do just that. In one case, it was as simple as adding a section on research quality to the grading rubric, and having the students hand in an annotated bibliography early in the process. Of course, librarians can also model searching library databases and online, showing students how to broaden or narrow searches as needed, and how to use keywords instead of natural language; if students see librarians working through problems (like getting no results, or too many results), they feel more confident to work through the same problems themselves.

Some teachers may not seek librarians’ help or even accept it when it is offered; however, the idea of “coaching” is big in K-12 education right now, so one approach librarians can take is to ask teachers, “If you’re not happy with your students’ sources/bibliographies, what can we do about that?” and work together.

For more on this topic: Project Information Literacy | Stanford study, “Evaluating Information: The Cornerstone of Civic Online Reasoning”

And that was Monday! Stay tuned for Tuesday’s sessions: the ALA President’s “Big Ideas” speech, the First Amendment in libraries, Gregory Maguire, and the Ignite sessions (quick, 5-minute presentations on different topics).

MLA Confronting Inequality conference

The Intellectual Freedom/Social Responsibility committee of the Massachusetts Library Association just put on an excellent one-day conference at the Milton Public Library. Speakers included Dr. Roopika Risam, recipient of the first Civil Liberties Champion award; Virginia Eubanks, professor of political science and author of Automating Inequality; and Chuck Collins of the Institute for Policy Studies and author of Born on Third Base (also, a Hampshire College alum, which I didn’t realize until after the conference).

Welcome slide to Confronting Inequality conference

Roopika Risam, of Salem State, worked with researchers at Columbia University and the University of Houston to produce Torn Apart/Separados, a data visualization project using public data (including a previously FOIAd list of detention centers and children’s shelters in the U.S.) to show the locations of ICE detention centers and their funding.  Risam said that she and other researchers asked themselves, “Can we [librarians, students, faculty] mobilize the skills we have to respond in times of crisis? Who are the people on the ground (lawyers, families), how can we be helpful to them?” The result was “Torn Apart/Separados,” released June 2018. Volume 2 – “to follow the money,” i.e. government contracts – was released later, and Risam showed us the “murderboard,” which shows connections between products, contractors, and subsidiaries.

Next, we heard from Chuck Collins, author of Born on Third Base and Is Inequality in America Irreversible? Starting with personal stories, he also gave an overview of how the U.S. was on track to becoming a more equal society after WWII, when progressive taxation was invested in public goods like infrastructure, education, and mortgage loans. The American Dream of social mobility was much more possible then than it is now; now, the American Dream is more achievable in Canada.

Since the 1970s, assets at the top have multiplied with little to no effort, while wages have stagnated. Wealth at the top has now reached “absurdist levels,” with the combined wealth of the 400 richest individuals in the U.S. equaling the combined wealth of the bottom 60% of households in the country; the three richest individuals (Bezos, Buffet, and Gates) have as much as the bottom 50% of households. Almost one in five households have zero or negative net worth; the “precariat” is largest-growing group in this country. If we look at the story through the lens of race, a median white family has 35x wealth of a median Black family and 27x wealth of a median Latinx family.

chuckcollins1

Is this inequality good for anyone? No. (See: Capital in the Twenty-First Century, Thomas Piketty.) How do we make things more equal? There are plenty of answers, but the main one seems to be creating and maintaining a “social floor” or a “decency floor,” through which people cannot fall. Is this a “welfare state”? No, it’s a “pro-work state” that supports its people at a foundational level, adding security to everyone’s lives.

“What a good society does is it recycles opportunity,” says Collins. If you have millions or billions of dollars, you didn’t do it alone. But if you admit that you had help, you’re obligated to ensure a more level playing field for others. If you believe you did it alone (on hard work and merit), then you believe anyone else can do the same. “Powerful stories hold inequality in place,” such as “the myth of deservedness.” For some families – mostly white – public subsidies and assistance programs have led to stability, and wealth that can be passed down, but the recipients of this inheritance don’t always understand its origins. We can begin dismantling the myth of deservedness by identifying instances of advantage of privilege. “Tell true stories of how advantage works. Tell true stories about advantage.”

For more on the topic, check out Inequality.org.

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Next up, we heard from Virginia Eubanks, author of Automating Inequality. Eubanks talked like most of my favorite teachers and professors: fast, energetic, full of memorable examples and cases, with plenty of evidence (some of it rendered in easily digestible, yet horrifying, cartoon form), wisdom and a sense of humor.

Eubanks described a number of terrible systems, from the Allegheny Family Screening Tool in Pennsylvania to the process for applying for public benefits in Indiana to the systems used in Los Angeles to match unhoused people with affordable housing.

Like Collins, Eubanks brought up the idea of a social floor or a decency floor; she called it the universal floor. One of her slides said, “For 200 years the US has chosen moral thermometers over universal floors in public services.” She said, “Tools have not gotten better or fairer over time, they’ve gotten faster and scaled up. The narrative of austerity says there’s not enough for everyone and we have to make difficult decisions about who deserves basic human rights.” Tech tools promise to address bias, but really they just hide it, often leading to “a feedback loop of injustice.”

"We're building a digital poorhouse" slide

Do people really mean to create these systems? It doesn’t take bad intentions to create bad impacts. Speaking of the 58,000 unhoused people in L.A. and the shortage of affordable housing there (and she went into the history of that a little bit), Eubanks said, “Triage only makes sense if there are more resources coming. If there aren’t more resources coming, it’s not triage, it’s rationing….The fundamental danger of these systems is that they make us think small.”

So, what do we do? (1) Change the story about poverty; (2) Shift from diagnosis to universal floors; (3) Design less harmful technology. Eubanks said, “If you make these systems poorly, they’re only cheap at first. If you do them well, they’re time- and labor-intensive and expensive. It’s very expensive to punish poor people for being poor….I believe it would be much less expensive to create a universal basic floor.”

Photo of Eubanks, Fiorillo, Collins in conversation

The conference ended with a moderated discussion and Q&A with Collins and Eubanks. Andrea Fiorillo of the Reading Public Library started off with a question about the importance of storytelling. Eubanks answered, “The key to dismantling the digital poorhouse is changing the way how we think, talk, and feel about poverty.” She added, “We have to understand our own experience differently….It’s a system we’re supposed to use to share national wealth so we’re investing in each other.” Collins, in addition to the “myth of deservedness,” mentioned the “myth of disconnectedness” and the “myth of superiority.” His audience is often wealthy, and he challenges them to demystify their advantage and tell their true story. He said, “Do an inventory – what forms of help did you get? Understand that advantage is multigenerational. We are shaming people who need help and that rebounds on the whole culture.”

One question/comment from the audience raised the issue that the often-praised Nordic countries with strong social floors are more homogenous than the U.S.; is it more challenging to create a social floor in a more diverse country? “Racism has been used to divide people,” Collins said, and Eubanks stated, “We don’t have to be the same to take care of each other.”

They also discussed the ways in which people opt into their communities or opt out of them. For many, there are plenty of everyday choices that add up to supporting and being part of a community, or not: drive or take the bus? Send kids to public school or private? Order from Amazon or go to the local library or bookstore? In many cases, the affluent (not just the superrich) are opting out. “Be accountable to the other people who live in your community.”

Speaking of communities and libraries, “Public libraries and their partners can be places for face-to-face conversations. The more stakeholders the better,” said Collins. And Eubanks noted the ways in which librarians have filled in as de facto caseworkers for social services, as many applications are online and many people still don’t have internet access at home.

Overall, there are reasons to be optimistic; namely, the solutions to many of these problems are clear. The real issue is, is the political will there? And can we act fast enough?