NELA 2018: The Library is Your Space (Part 2)

See Monday’s recap of NELA 2018 here.

Tuesday, 9am: ALA President Loida Garcia-Febo’s “Big Ideas” Talk: “Libraries = Strong Communities”

ALA President Loida Garcia-Febo’s speech put libraries at the center of their communities, and gave examples of the many different ways libraries serve their communities, from the usual (“When it comes to connecting people to information, librarians do it better than anyone…We promote reading, lifelong learning skills, equal access to information for ALL”) to the unusual (one library has partnered with a hospital so that every time a baby is born there, the mother can push a button and a gong rings in the library to announce the birth).

Garcia-Febo showed a slide of the text of Article 19 of the United Nations’ Universal Declaration of Human Rights: “Everyone has the right to freedom of opinion and expression; this right includes freedom to hold opinions without interference and to seek, receive and impart information and ideas through any media and regardless of frontiers.” She said, “Access to information is at the core of what librarians do” – and access to information leads to education, citizen engagement, and empowerment….Libraries play a critical role in leveling the playing field.”

She concluded, “We are all creating the library of the future every day. We need to continue working with community members and local organizations….Libraries are the cornerstones of democracy….Information is a human right.”

Additional resources with links, and tweets below:

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Tuesday, 11am: Free Speech & Libraries, Edward Fitzpatrick

Much of the content of Ed Fitzpatrick’s talk can be found in his October 2017 Providence Journal article, “Nation needs First Amendment refresher course.” The roomful of librarians (unsurprisingly) did much better than the national average at identifying the five freedoms protected by the First Amendment, and after the talk there was some articulate pushback on the pithy idea that “The best answer to hate speech is great speech.”

A particular dilemma faced in libraries centers around our public meeting rooms. If they are open to all, does that mean we must allow hate groups such as the KKK to use them? A July 2018 feature in School Library Journal, updated with comments by Jamie LaRue and a sidebar by Martin Gardnar, “Free Speech Debate Erupts with ALA’s Inclusion of Hate Groups in Revision of Bill of Rights Interpretation,” summarizes the issue neatly. In short, the ALA’s answer is yes. (So is Ed Fitzpatrick’s: ““When you’re a public library, you’re committed to that public experiment…It doesn’t mean the library is supporting or welcoming these groups or advocating for them.”) But there are other things libraries can do to show that we don’t agree with hate speech or hate groups. However, no matter how inclusive our collections, how welcoming our displays, or how diverse our events, patrons who are the target of such hate groups may well feel threatened and unsafe in the library.

Fitzpatrick cited two books repeatedly, both by Anthony Lewis: Gideon’s Trumpet (1964) and Freedom for the Thought We Hate (2007). Even as he defended free speech, including hate speech, he admitted, “Hate speech does exact a toll. We all pay a price, some more than others….Such freedom carries a real cost.” Fitzpatrick, a white man, may not bear as much of that cost as others in our society.

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Tuesday lunch: Gregory Maguire

The author of Wicked (the book the Broadway show was based on) and many, many other books for children, teens, and adults spoke during Tuesday’s lunch, and he was an amusing and engaging speaker. I hadn’t known much about his childhood, or all the picture books he wrote, and I may dip into one of his more recent novels (After Alice) – it’s been a long time since I read Wicked or tried (but didn’t finish) Confessions of an Ugly Stepsister. Here are some tweets from the talk:

Screenshot of tweets from Gregory Maguire talk

Tuesday, 2:30pm: Ignite!

The “Ignite!” sessions are quick, five-minute presentations on various topics:

“Time Travel Toolkit: Historical Maker Activities for Modern Kids,” Elise Petrarca, Youth Services Librarian, Cranston PL: Attendance at kids’ technology programs (like 3D printing and coding) was dropping off, so Petrarca used her background in history to come up with a new series of programs, branded “Time Travel Toolkit,” featuring stories and crafts related to a particular time period. Open to kids in grades 3-8, the goals of the program were to provide a unique, hands-on experience around an era of history, and to engage kids so they have fun and learn a little bit. It was a success, with the older kids helping the younger ones. The most popular activities were bread baking and butter churning (nor surprising, if they got to eat their creations…).

Sue Sullivan talked about ArtWeek (#ArtWeekMA); many ArtWeek events take place in collaboration with Massachusetts libraries.

“Collapse & Rebirth: Librarians as Architects of a New Humanity,” Madeleine Charney, UMass Amherst: Charney talked about hosting discussions on climate change, using the World Cafe dialogue model. She also recommended the book Emergent Strategy: shaping change, shaping worlds by Adrienne Maree Brown.

screenshot of Johnson & Wales library chat options (Ask a Librarian and Ask a Student)
Johnson & Wales University library chat options

Four presenters from Johnson & Wales University presented “Who’s Got Your Back? Empowering Student Chat Ambassadors”: J&W librarians talked about training student employees to answer chat questions, and the results of their training.

“Touchscreen Digital Displays to Showcase Local History at the Watertown Free Public Library,” Brita Zitin: Zitin spoke about how they had made local history more accessible to library users in Watertown by placing touchscreens throughout the building. Using the software Intuiface, they made an interactive historical map, partnered with their local history society to make biographies of local historical figures, and – always popular – made features from high school yearbooks (such as guessing the decade from the hairstyle).

“From Reference Desk to Genius Bar, Public Libraries of Brookline” Callan Bignoli: Bignoli spoke about rethinking how library staff offers tech help at the (very busy) Brookline Public Library. In addition to one-on-one tech appointments, patrons can now come during drop-in tech help sessions, “Lunch and learn” sessions, and use LibChat reference. Bignoli’s advice if you’re rethinking how you offer tech help at your library:

  • Make sure staff are prepared – not for everything, but for many things.
  • Think about who’s coming in (and when). What are they asking you for help with?
  • Meet people where they are.
  • Try to get them what they came for. Does the format fit the person/topic? (Class, drop-in, 1-on-1)

See: Phil Agre, “How to help someone use a computer” (1996)

Finally, Anna Mickelson from the Springfield City Library and Alene Moroni from the Forbes Library in Northampton presented “Weed This, Not That.” (Aside: I just noticed that the Springfield City Library’s tag line is “All Yours, Just Ask,” which is brilliant.) Their rapid-fire presentation included two case studies with before-and-after pictures (Before: crammed shelves. After: shelves with plenty of space for face-out titles, and no books too high to reach or so low they’re on the ground). When there’s “too much stuff” on the shelf, “people can’t find what they need. Find a reason to keep something not a reason to get rid of it.” Weed in accordance with library mission, space, etc. Different methods include item-by-item, “dusty” lists (low/no circulation in last __ years), and at the shelf (e.g. pulling books that have obvious problems like torn covers, water damage, or appallingly out-of-date information). Use professional discretion; you can do things like keeping series while getting rid of years-old “incandescent debuts,” and keep the inclusive, diverse books (put them on display!) and “get rid of the old white guys.”

Are you excited to weed, but need some talking points to convince others in your library? Weeding makes room for new items, seating areas, welcoming spaces, display opportunities, and it increases circulation. After all, “Do you still have every pair of shoes you’ve ever bought?”

All in all, a fantastic conference experience. Thank you to all the presenters, NELA and RILA, and the staff of the Crown Plaza in Warwick – professional, courteous, and unflustered in the face of fire alarms.

 

 

 

 

 

 

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NELA 2018: The Library Is Your Space

The New England Library Association (NELA) annual conference was in Warwick, Rhode Island this year, and it was a fantastic conference; all of the sessions I attended were worthwhile, and I saw lots of activity on Twitter (#NELA2018) to indicate that many other sessions were generating a lot of excitement as well. To top it off, the food was good, and the room temperature resembled neither saunas nor igloos. Well done, Rhode Island! Now, on to the sessions:

Monday, 9am: Finding Appeal Factors: Or What I’ve Learned from Being Twitter’s Resident Reader’s Advisory Specialist by Margaret Willison (@MrsFridayNext)

Willison had spoken the evening before about debunking the myth that “smart people like smart things and dumb people like dumb things.” Her presentation Monday morning was two-pronged: (1) how to learn to like what you don’t like (e.g. how to recommend horror if you don’t read/watch horror), and (2) cross-format recommendations (e.g. “I just watched ___, what should I read next?”). She talked about the need to step outside your natural tastes and build enthusiasm/information for other things; a great way to do this is to ask an articulate friend, and have them explain why they like what they like (not why you should like what they like). By discovering the appeal factors, you can build a common ground and work back. After all, “Just because something isn’t your cup of tea doesn’t mean you can’t understand why someone else likes it.”

Willison did a live example with an audience member who reads the Jack Reacher books by Lee Child, finding out the appeal factors, making a “wrong” recommendation (a series of books that matched in character and content, but differed in tone). This can be done for music and movies as well as for books, and that’s where cross-format recommendations come in. See, for example, NPR’s Read, Watch, Binge series (and while you’re at it, check out their incredible Book Concierge tool, which they make annually; here’s 2017). Other resources are Goodreads, Smart Bitches, Trashy Books and The Ripped Bodice (for romance), The Criminal Element and Stop, You’re Killing Me! (for mysteries and thrillers), and the publisher TOR (for sci-fi and fantasy).

Screenshot of @itsokihaveabook and @helgagrace on Twitter

Monday, 11:30am: Sensory Storytime at the Public Library by Babs Wells, Maria Cotto

Shifting gears from adult readers’ advisory to children’s services, I attended two librarians’ joint presentation about sensory storytimes they offer at their libraries. Sensory storytime is geared for kids on the autism spectrum or with other developmental issues, though neurotypical children are welcome. Wells and Cotto strongly encouraged anyone thinking of offering a sensory storytime to use the book Programming for Children and Teens with Autism Spectrum Disorder by Barbara Klipper, and also pointed to an ALSC blog post that serves as a brief how-to guide. It’s important to be aware of community resources as well, to partner with and to spread the word. (If you’re in Rhode Island, Massachusetts, or nearby, check out The Autism Project.)

Wells and Cotto described their usual sensory storytime, starting with registration: not required, but helpful, especially if it gives the librarian a chance to talk with the parent/caregiver beforehand about any special needs their child might have. They might also want a “social story,” a one-page handout that can help prepare the child for a new environment or event; it can be read like a picture book. Once the storytime has begun, it’s helpful to have visuals for everything, to ease transitions from one activity to another (books, bubbles, songs, activities, etc.). Starting with a hello song is a good idea; the librarian learns everyone’s names (parents too!) and can roll a ball to each kid and have them roll it back. Cotto said she always has a felt board or a puppet, and stools or mats for kids to sit on, and things for them to hold in their hands and fidget with. “These kids need something that will capture their attention, they need something in their hands, they like to participate.” She only reads one book, something like Dog’s Colorful Day by Emma Dodd or The Deep Blue Sea by Audrey Wood. “Go with the flow,” she advised – much like toddler storytime. After the organized part of sensory storytime, it’s playtime: they bring out more activities – popsicle sticks with velcro on the ends so kids can make different shapes, sensory sand, water marbles (but not together!), dried beans with little treasures kids can find and scoop into a cup. This can be a time for parents and caregivers to socialize (they shouldn’t be socializing or on phones during storytime; they should be involved. “I get in everyone’s faces!” Cotto said). Be sure to give plenty of warning when the program is wrapping up: five minutes, three, one, goodbye!

Lastly, remember: “When you meet one child with autism, you meet one child with autism.”

sensorystorytime1sensorystorytime2

Monday, 12:45pm: NERTCL Lunch with author Tracey Baptiste

The New England Roundtable of Teen and Children’s Librarians (NERTCL) had their annual business meeting over lunch and then invited author Tracey Baptiste (The Jumbies, Rise of the Jumbies) to speak. She tried out a new talk on us, “Creativity Under Pressure.” Here are my tweets from the session, which was probably less polished than one she’d given many times, but definitely interesting (and mark your calendars for the third Jumbies book next year!).

Twitter screenshotstracey2

Monday, 2:15pm: Fake News or Real News? Helping Our Patrons Tell Fact from Fake, by Victoria Palmatier and Lisa Lipshires, Springfield City Library

This is a topic I follow closely (See: Fake News a.k.a. Information Disorder reading list | “What is fake news?” informational handout (Creative Commons licensed) | Libraries in a Post-Truth World | Libraries in a Post-Truth World: The Conversation Continues), and the Springfield librarians’ presentation was very good, from their handout (a double-sided folded brochure called “Fake News? Real News? How to Tell Fact From Fake”) to their explanation of how they designed their workshop and what they’d do differently next time. They consulted two librarians and a journalism professor from UMass-Amherst as well as a local journalist, collected lots of resources for checking facts and photos (one I hadn’t heard of before was mediabiasfactcheck.com), suggested browser plug-ins (AdBlockPlus and Privacy Badger), and explained that in addition to checking a source’s bias, it’s necessary to check your own, especially if you’re having a strong emotional reaction to a headline.

Palmatier and Lipshires’ initial workshop was a lecture format followed by discussion, and they said that next time, they would offer a more hands-on approach in their computer lab. Another great idea they had was to have a copy of the day’s local paper for each workshop attendee, and then look at the local news online as well. They said that an in-person workshop makes the library and librarians seem approachable and legitimate, and as resources that can provide human connection in a meaningful way and make the world less confusing. (We all know we’re not going to change anyone’s mind on Facebook…)

IFLA infographic: How to Spot Fake News

Photo of "What is fake news?" slide
Presenters’ slide: What is Fake News?

Monday, 4:30pm (slightly delayed due to fire alarm): Great Expectations: Leaping from High School to College, by Sarah Hunicke (Portsmouth High School), Mary C. MacDonald (University of Rhode Island), and Marianne Mirando (Westerly High School)

There is a gap between what college and university professors expect in terms of research skills and information literacy and the students’ abilities in these areas. Because this year’s high school senior is next year’s college freshman, these three presenters worked together to examine what high school librarians (and high school teachers) can do to bridge the gap. College faculty expect students to be able to: 1. determine information needed to answer questions, 2. recognize information bias, 2. distinguish scholarly vs. popular, 3. understand the publishing cycle.

“Where do our students struggle?” Practice, Process, Assessment. “Where do our instructors struggle?” Assignment design (format vs content), Process (time commitment), Additional burden (grading). The two high school librarians who were presenting wanted to help teachers integrate information literacy into their students’ assignments without greatly increasing their grading burden. They each brought an example assignment from their schools, and we split into groups to come up with ways to do just that. In one case, it was as simple as adding a section on research quality to the grading rubric, and having the students hand in an annotated bibliography early in the process. Of course, librarians can also model searching library databases and online, showing students how to broaden or narrow searches as needed, and how to use keywords instead of natural language; if students see librarians working through problems (like getting no results, or too many results), they feel more confident to work through the same problems themselves.

Some teachers may not seek librarians’ help or even accept it when it is offered; however, the idea of “coaching” is big in K-12 education right now, so one approach librarians can take is to ask teachers, “If you’re not happy with your students’ sources/bibliographies, what can we do about that?” and work together.

For more on this topic: Project Information Literacy | Stanford study, “Evaluating Information: The Cornerstone of Civic Online Reasoning”

And that was Monday! Stay tuned for Tuesday’s sessions: the ALA President’s “Big Ideas” speech, the First Amendment in libraries, Gregory Maguire, and the Ignite sessions (quick, 5-minute presentations on different topics).