NELLS exercises and evaluations

Throughout the week at NELLS, we did a number of exercises and self-assessments. I have shared three of these below (PDF). They were all valuable exercises, in that they cause you to think deeply about your experiences, inclinations, and preferences; also, by examining how you work best, you can consider how others work best, how your styles might differ, and how to manage those differences to achieve a positive outcome.

Leadership self-assessment: This assessment tool helps identify areas of strength and areas for development*: the categories include communication, professional ethics, decision making, planning, solving problems, entrepreneurship, team building, coaching, leading change, motivation, empathy, social skills, self-awareness and regulation, and supervision. The questions, over four pages, are “I” statements, with a 1-5 scale from “seldom” to “frequently” for answers (e.g. “I explain ideas and concepts so all can understand”).

Conflict_management_style_assessment: This assessment tool consists of 20 questions with two possible answers each (choose a or b) over two pages, with scoring key on third page to determine your conflict management/negotiating style(s). Answer the questions before consulting the scoring key. Consider how you might work best with someone whose conflict management or negotiation style is different from yours.**

Risk-taking in organizations: This is less of an assessment exercise and more of an opportunity for reflection; it is two pages of open-ended questions.

*”Areas for development,” not “weaknesses.” The old familiar SWOT model of analysis (Strengths, Weaknesses, Opportunities, and Threats) can be replaced with SOAR: Strengths, Opportunities, Aspirations, Results. With this model, organizations can avoid getting bogged down in the negative and what has happened in the past by focusing on the positive (what is working) and on the future (what do we want it to look like, how do we want to function, what do we want to offer).

conflict_management_styles_graph**One of the best discussions of the week came out of this exercise, when we regrouped to discuss our results. Someone who had one conflict management style asked those with a different style how best to approach them to deal with conflict in a positive way. Recognizing that your co-workers – no matter where they are in the organizational hierarchy – may have a different style from yours brings a new level of awareness to the process of conflict management and negotiation.

In the photo at right, the circled numbers in green represent the results of the NELLS group. Though many of us scored high on two management styles (collaborating and compromising, for example), these numbers reflect only the highest scores. “Collaborating” was the most prevalent style, followed by compromising, competing, avoiding, and accommodating.

NELLS resources

st-exuperyOn the first day of NELLS, each participant and mentor received a binder full of resources, including a “selected list of readings on leadership” compiled by Maureen Sullivan, which I have reproduced below (she said it was okay to share):

Bennis, Warren et al. Transparency: How Leaders Create a Culture of Candor

Bennis, Warren and Joan Goldsmith. Learning to Lead: A Workbook on Becoming a Leader

Berger, Jennifer Garvey. Changing on the Job: Developing Leaders for a Complex World

Bridges, William. Managing Transitions.

Cohen, Allan and David Bradford. Influence without Authority.

Farrell, Robert and Kenneth Schlesinger. Managing in the Middle (an ALA Guide for the Busy Librarian)

Fisher, Roger and Daniel Shapiro. Beyond Reason: Using Emotions as You Negotiate

Heifetz, Ronald et al., The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World

Kinlaw, Dennis. Coaching for Commitment. Jossey-Bass, 1999.

Kouzes, James M. and Barry Z. Posner. A Leader’s Legacy and The Truth About Leadership

McKee, Annie et al. Becoming a Resonant Leader

Patterson, Kerry et al. Crucial Conversations and Crucial Confrontations

Sinek, Simon. Start with Why: How Great Leaders Inspire Everyone to Take Action

Stueart, Robert D. and Maureen Sullivan. Developing Library Leaders.

rollingridge_mazeOf course, many other books and articles were mentioned by Maureen and others during the week. I have listed as many of those as I could find here, but if other NELLS folks want to add more in the comments, that would be great. Links for books go to the Minuteman or OCLC catalog, links for articles go to various websites.

Alexie, Sherman. “Superman and Me.” The Story and Its Writer: an Introduction to Short Fiction.

Amabile, Teresa. Growing Up Creative: Nurturing a Lifetime of Creativity

Boyatzis, Richard. The Competent Manager: a Model for Effective Performance

Brazelton, T. Berry. Touchpoints Birth to Three: Your Child’s Emotional and Behavioral Development  (mentioned in the context of managing emotions)

Conger, Jay. “The Necessary Art of Persuasion.” Harvard Business Review, May 1998. (Article preview is available, the rest of the article is behind the HBR paywall.)

Conner, Daryl. Managing at the Speed of Change: How Resilient Managers Succeed and Prosper Where Others Fail

De Rosa, Cathy, et al. From Awareness to Funding: A Study of Library Support in America. OCLC, 2008. (Web | PDF)

Drucker, Peter. “Managing Oneself.” Harvard Business Review, January 2005. (Article preview.)

Gabarro, John and Kotter, John. “Managing Your Boss.” Harvard Business Review, January 2005. (Article preview.)

Gladwell, Malcolm. Blink: the Power of Thinking Without Thinking

Goleman, Daniel. “Leadership That Gets Results.” Harvard Business Review, March 2000. (Article preview.)

Gross, Valerie. Transforming Our Image, Building Our Brand: the Education Advantage

Hallowell, Edward. CrazyBusy: Overstretched, Overbooked, and About to Snap: Strategies for Handling Your Fast-Paced Life and The Childhood Roots of Adult Happiness: Five Steps to Help Kids Create and Sustain Lifelong Joy and Connect

Harwood, Richard. The Work of Hope: How Individuals & Organizations Can Authentically Do Good (free ebook from link)

Heath, Chip. Switch: How to Change Things When Change is Hard.

Heifetz, Ronald et al. “Leadership in a (Permanent) Crisis.” Harvard Business Review, July 2009. (Article preview.)

Hesselbein, Frances, et al. The Organization of the Future

Kegan, Robert. The Evolving Self: Problem and Process in Human Development (he has written other books as well, including Change Leadership: a Practical Guide to Transforming Our Schools, but I think The Evolving Self was the one Maureen mentioned)

Kotter, John. “Accelerate!” Harvard Business Review, November 2012. (Article preview.)

Kretzmann, Jody and Rans, Susan. The Engaged Library: Chicago Stories of Community Building. Urban Libraries Council, December 2005. (PDF)

Lankes, R. David. Expect More: Demanding Better Libraries for Today’s Complex World

MacKinnon, Rebecca. Consent of the Networked: the World-Wide Struggle for Internet Freedom

Margolis, Michael. Believe Me. GetStoried.com

Maurer, Rick. Beyond the Wall of Resistance: Unconventional Strategies that Build Support for Change

Moore, Mary. The Successful Library Trustee Handbook. ALA, 2005.

Neiburger, Eli. Libraries Are Screwed. September 2010. (YouTube video, approx. 20 min. altogether, part 1 | part 2)

Nelson, Sandra. The New Planning For Results: a streamlined approachALA, 2001.

O’Toole, James, and Bennis, Warren. “A Culture of Candor.” Harvard Business Review, June 2009. (Article preview.)

Updated to add: Perlinska, Agnieska and Chapados, Chip. The Conversation: Simple Truths to Make Life Work

Sandberg, Sheryl. Lean In: Women, Work, and the Will to Lead

Scholtes, Peter. The Leader’s Handbook: Making Things Happen, Getting Things Done

Shewhart, Walter A. “Plan Do Check Act (PDCA).” (Wikipedia article)

Quinn, Robert. Deep Change: Discovering the Leader Within

Underhill, Paco. Why We Buy: the Science of Shopping

Von Oech, Roger. A Whack on the Side of the Head: How You Can Be More Creative

Neil Gaiman: Myth, Magic, and Making Stuff Up

neil-gaimanThanks to Twitter (see, it IS good for something!), I found tickets to the sold-out Neil Gaiman talk at the Boston Museum of Fine Arts on Saturday, “Myth, Magic, and Making Stuff Up.” Gaiman is not only an excellent writer – of fiction for adults, teens, and children, of graphic novels, of nonfiction, of short stories – he is a great advocate for libraries, so I was doubly excited to see him speak.

His first words to the audience were, “Hello. So, the plan. And I have one.” He then said hello to those watching/listening from the overflow room, and consoled them, “You wouldn’t believe what it smells like in here.” For the rest of the hour, he gave a prepared talk, then read us a draft of a new story(!), then answered questions from the audience.

Gaiman likened myths to compost – an analogy he has used elsewhere – old, essential stories broken down into their rich, earthy components, ready and waiting for writers to plant their own seeds and harvest their own new plants from the old material. Myths evolve to suit – and help explain – a particular time and place. In one version, Sleeping Beauty might sleep for a hundred years, and in another version she might sleep for just a day; in many versions she is the protagonist, but in another it’s the queen who is the hero. “Too often myths are unexamined,” Gaiman said. “It is the function of imaginative literature to show is the world we know but from a different direction.”

After his prepared talk, Gaiman read us a story called “Freyja’s Unusual Wedding,” a retelling of an old Norse myth featuring Freyja, Thor, Loki, and the giant Thrym. I’m unfamiliar with the original, but in this version, Thrym steals Thor’s hammer, Mjolnir, and demands Freyja’s hand in marriage in exchange for its return. Freyja, naturally, declines to be married off to the giant, and Thor and Loki must come up with an alternative plan. “Freyja’s Unusual Wedding” is to be part of a collection of retellings of myths that Gaiman plans to spend 2014 working on (among other things, I’m sure), and the audience reaction was strongly positive.

oceanattheendofthelaneThe question and answer session was relatively brief. One person asked about the role of rules in myths, citing examples from Gaiman’s newest adult novel, The Ocean at the End of the Lane. Gaiman responded that myths once had a useful function as a teaching tool in society, but noted, “I have always been very fond of not telling what the rules are.” He pointed out that whenever he has met with people in Hollywood meetings about his projects, someone has inevitably said, “I don’t really understand what the rules are,” to which he replied, “No one understands what the rules are.” That’s what makes life – and stories – interesting (or scary).

Another person asked, “Do you ever create something that becomes part of your belief system?” Yes, Gaiman said; writing can be a way of learning what you believe, and at least, “I believe what I’m writing while I’m writing it.” But, he added, “It’s weirder for me when other people believe it.” (“I have a very weird kind of head.”)

The last question was from a teacher, who mentioned the recent change in the core curriculum, a shift toward more nonfiction. He asked if Gaiman could recommend some nonfiction he liked. Gaiman said that he hadn’t really started reading nonfiction until he started writing fiction and realized “It all had to come from somewhere.” He recommended two of his favorite nonfiction books: Extraordinary Popular Delusions and the Madness of Crowds by Charles MacKay (1841), London Labour and the London Poor by Henry Mayhew (1967).

A few additional quotes from the first part of the event:

On turning into a werewolf: “I dreamed I did once, so I know what it’s like.”

On writing: “We [authors] cannibalize ourselves.”

On stories: “Without our stories we are incomplete.”

On fairy tales: “Fairy tales are not true, they’re more than true.”

On the imagination: “It’s a strange place, the imagination…a dangerous place…you can always use a guide.”

For those who missed this event and are interested in what Gaiman has to say, I recommend his recent commencement speech (video). For those who are interested in reading some of his work, check out A Calendar of Tales for free – twelve short stories, one for each month of the year, inspired by prompts on Twitter.

Note: The above photo of Neil Gaiman is from the Boston MFA website. Photography during the event was “strictly prohibited.”

New England Library Leadership Symposium (NELLS) 2013

I returned home from NELLS just a couple hours ago. We were all instructed to “take time for yourself” and stay away from our notes for a few days, so this will just be a brief post before I revisit all of the excellent materials from the past week.

MaureenOn Monday, 28 participants, six mentors, and two co-chairs from Maine, Massachusetts, Connecticut, New Hampshire, and Vermont met at Rolling Ridge in North Andover, MA to spend a week learning about leadership in libraries.

ALA President (2012-2013) Maureen Sullivan joined us for the week to teach the symposium, and we had visitors throughout the week as well, including former Director of the Massachusetts Board of Library Commissioners, Rob Maier, New England Library Association (NELA) President Deborah Kelsey, Maine Library Association (MLA) President Nissa Flanagan, Connecticut Library Association (CLA) Past President Carl DeMillia, New Hampshire Library Association (NHLA) President Diane Lynch, and Vermont Library Association (VLA) President Amber Billey (via a Google Hangout).

Photos from the week – of the grounds, of our brainstorming and discussion session results, and our social activities – are available on Flickr.

It was an incredible experience, and I’m grateful to have had the opportunity to learn so much from Maureen, as well as the mentors and all of the other participants. More on NELLS to come soon.

The Impossible Lives of Greta Wells by Andrew Sean Greer

gretawellsFrom the first sentence (“The impossible happens once to each of us”), I was completely drawn in, ready to be enchanted, and The Impossible Lives of Greta Wells delivered. I read it in one great gulp, and it’s already on my “to reread” list; because the time period changes, a slower (or second) read could help keep all the details and different storylines straight.

The book begins with Greta in late October of 1985. Due to her twin brother Felix’s death of AIDS and her longtime lover Nathan’s leaving, she is suffering from depression, and is undergoing a course of electroconvulsive therapy. And then: “That is how magic works. It takes the least likely of us, without foreshadowing, at the hour of its own choosing. It makes a thimblerig of time. And this is exactly how, one Thursday morning, I woke up in another world.” This “other world” is Greta’s own, but in 1918: she lives in the same apartment New York, her aunt Ruth nearby, her brother Felix still alive.

Eventually, it becomes apparent that there are three different Gretas, cycling through each other’s times and lives: 1918, 1941, and 1985. We follow only the original 1985 Greta, though the other Gretas leave traces of their activities behind, little things changed where they have left their own mark on each other’s lives. (“I was not borrowing these other Gretas; I was becoming them.”) In each time, the same characters appear: Felix, Ruth, and Nathan, as well as Felix’s love interest Alan and Greta’s love interest Leo.

Each of the Gretas is receiving her time period’s equivalent to electroconvulsive therapy, so that the three Gretas rotate times on a schedule (a day in 1918, a week in 1941, etc.). However, when one Greta misses a treatment, the other two switch places (instead of cycling through all three) until she returns. As the original 1985 Greta nears the end of her treatments, she must decide where she will be happiest, and where she is most needed – in the present, or in the past.

Greer’s writing is beautiful but not showy; without it, the story would be spare. When one pauses, there is so much to wonder about and untangle. Greer, however, seems less interested in the details of how a woman from 1985 would fit into a life in 1918 or 1941, and more concerned with the personal relationships in each era, and the different versions of Greta and everyone around her – of how people are shaped by their time. As Greta reflects, “A shift in weather, and we are a different person. The split of an atom, and we change….It takes so little to make us different people.”

Ultimately, Greta comes up with a question that is also her answer: “What is a perfect world except for one that needs you?”

Those who enjoy the writing style of Simon Van Booy (Love Begins in Winter, The Illusion of Separateness) and the mind-twisting intricacies of time travel literature will delight in Greta Wells.

Being Wrong: Adventures in the Margin of Error, by Kathryn Schulz

beingwrongI spent about a week reading Being Wrong: Adventures in the Margin of Error by Kathryn Schulz. It had been on my to-read list for some time, and I’m so glad I finally got around to it. It felt like I bookmarked something on nearly every page (and indeed, I ended up taking eight pages of notes), and my review stretched to three pages.

Full review on Goodreads

Full review including quotes (link to Google doc)

I first heard about the book in a New York Times Book Review interview with Drew Gilpin Faust (President of Harvard University), who recommended it as a book all incoming freshman should read. The book is in four parts: The Idea of Error, The Origins of Error, The Experience of Error, and Embracing Error.

Schulz is a gifted writer in the way she weaves together ideas from across several disciplines, provides illustrative examples from many sources, quotes experts from different fields, and builds a cohesive and powerful model – the “Optimistic Meta-Induction” (to counter the Pessimistic Meta-Induction*).

Although the ideas and theories in the book are substantial, the writing is accessible and personable, even funny at times. Though it’s awkward to recommend this book in person (“I just read this book called Being Wrong, I think you’d love it!”), it’s well worth reading; I found it to be an incredibly rewarding book that will, I hope, help me think and feel differently about the experiences of being right and wrong, and have more compassion and empathy for those who see things differently than I do.

*Schulz defines the Pessimistic Meta-Induction from the History of Science on page nine: “…because even the most seemingly bulletproof scientific theories of times past eventually proved wrong, we must assume that today’s theories will someday prove wrong as well.” She extrapolates from this and expands it: “No matter the domain of life, one generation’s verities so often become the next generation’s falsehoods that we might as well have a Pessimistic Meta-Induction from the History of Everything.”

 

ALA Chicago

I didn’t get to attend ALA’s Annual Conference in Chicago this year, but I followed along virtually on Twitter (#ala2013) and through others’ blog posts and articles.

alaRT

On June 27, Maureen Sullivan announced the launch of the “Authors for Library eBooks” initiative. A District Dispatch blog post, “Bestselling authors call for library ebook lending,” quotes Jodi Picoult: “Whether it’s a digital file or a paper copy, I want readers to find my books—and all books—in their libraries!” (As readers of this blog know, not all publishers make all their ebooks available for libraries to purchase.)

My friend Brita, who attended the conference through the Student-to-Staff program (the same way I did in 2011), wrote this great piece on Ann Patchett’s PLA President’s Program: “Ann Patchett, Readers’ Advisor Extraordinaire.” She also created a Bibliocommons list of Patchett’s top ten recommendations.

ALAbibliocommons

YA Authors Decode Dystopia“: I would have loved to have been in the audience for this author panel on dystopian fiction, featuring Lois Lowry, Cory Doctorow, Veronica Roth, and Patrick Ness. The authors identified “an important component of dystopian fiction that makes it so appealing: the ability to place oneself intimately in the action. The ‘what if’ factor draws readers into dystopian fiction, making them imagine how they would react if faced with calamity.”

I would have loved to sit in on PLA’s “Long e-Overdue” panel as well, which featured Jamie LaRue of the Douglas Country (CO) Libraries, Mary Minow of Library Law, and Michael Porter of Library Renewal. The idea of “library-managed e-content platforms”  as an alternative to middleman-style vendors such as OverDrive and 3M is a great goal to aim for.

I also followed along with the “New Adult: What Is It & Is It Really Happening?” panel on July 1 via Twitter (#ala13na). The panelists provided a huge list of “new adult” resources, including articles, blog posts, and booklists. Depending on who you listen to, “new adult” is either a “hot new category” in publishing, or a useless and annoying marketing ploy; it’s either fiction that features main characters in the 18-25 (ish) age range, bridging the gap between YA and adult, or it’s typical YA but with sex scenes. It’s definitely an emerging niche, though, and there’s lots to discuss.

Finally, from American Libraries Magazine, there’s a list of “10 Steps to a Better Library Interior.” The first step (“fresh perspective”) even includes one of my favorite cleaning/de-cluttering tips, which is to take everything out, then only put back the things you really want to keep. (Or at least imagine you’re doing so: obviously it’s impractical to move computers, furniture, and tens of thousands of books out of the library and into the parking lot.)

Conferences are both exhausting (travel, long days, rushing from one room to another, meeting lots of new people) and energizing (meeting new people, encountering new ideas, thinking about how you can bring those ideas back to your own library or workplace). I’m glad I was able to follow along virtually this year, thanks to those who wrote, tweeted, and linked.

Edited to add: My friend and fellow Student-to-Staffer (2011) wrote a great recap of all the programs, panels, and roundtables she attended at ALA 2013, including sessions on young adult literature, graphic novels, ARCs, and the New Adult panel. It’s worth a read, especially if you’re a YA librarian and/or a school librarian.

Password creation and user experience (UX)

File under: Something is Wrong on the Internet.

We have passwords for everything. We have passwords for e-mail, for online banking, for social networking sites (Facebook, Twitter, Tumblr, Pinterest…), for our phones, for our debit cards, for photo sharing sites, for online magazine and newspaper subscriptions, et cetera. Every company with a website wants you to create a login and password, so they can (a) start collecting information about you, and (b) inundate you with tailored advertising.

But I’m not writing about the necessity of these multiple login/password combinations (or lack thereof); I’m writing about the annoyance and frustration that results from each company and service having different requirements for creating a password. You know: it must be between 6-15 characters (or 8-12, or 6-20), it must be a combination of letters and numbers (or letters, numbers, and special characters), you can/cannot use spaces, it is(n’t) case sensitive…and so on.
password_tips

Obviously it’s wise to use different passwords for different sites. That way, if (for example) your Facebook account gets hacked, the hackers don’t automatically have your password to your Amazon account, your bank, etc. However, remembering dozens of passwords is tricky, and writing them down or saving them someplace online presents problems too (though I’ve heard good things about the password manager LastPass).

My current approach is to use a “stem,” a combination of letters and numbers, and attach a different prefix or suffix that is easy for me to remember, depending on the site or service I’m using. Inevitably, though, a set of password requirements comes along that causes me to have to tweak my formula in a way that ensures I will not remember it in the future, and so I’ll have to send myself a password reminder and re-set it the next time I want to log in.

UNLESS, before prompting me with the “Forgot your password?” link to send that reminder, the site simply provided its password requirements (e.g. the “Password Tips” image above, which is from the Starbucks website). Then I’d be able to remember, or at least make a very good guess, as to how I’d modified my usual password, and not have to go through the process of re-setting my password again and again.

This is a tragically simple fix that would improve user experience so much, and yet almost no website does it. Yes, The Internet, that’s a challenge.

unless_lorax

Image from Tumblr via Google Image Search. Copyright most likely held by the estate of Dr. Seuss (Theodor Geisel) or Random House. Obviously I neither created nor hold the rights to The Lorax, the publication of which preceded my birth by at least a decade.

 

Roundup: Reading and writing elsewhere

I haven’t posted here in a little while, but I have managed to write a few posts elsewhere. On the Robbins Library blog, I wrote about four WWII books that I’ve read recently: The Guernsey Literary and Potato Peel Pie Society by Annie Barrows and Mary Ann Shaffer, Life After Life by Kate Atkinson (which I wrote about here previously), All the Light There Was by Nancy Kricorian (who is coming to the Robbins Library this fall!), and Rose Under Fire by Elizabeth Wein, author of the fantastic Code Name Verity.

Over on my personal blog (mostly recipes and dog photos), I wrote about which thirteen (13) books I brought with me on a recent one (1) week vacation, and then which of those I actually read. Also, if you’re interested in seeing what The Casual Vacancy or Mockingjay look like in Icelandic, or what The Fault in Our Stars looks like in French, I took photos of those book covers in the Reykjavik City Library and a bookstore in the 11th arrondissement of Paris, respectively.

In other news, I found out I’ve been accepted to the New England Library Leadership Symposium (NELLS), along with my friend Anna, an awesome young adult librarian (read her blog! Unlike me, she actually sticks to a schedule). We’ll be there, along with 26 other participants, for a week later this summer, and I’m pretty excited to meet other librarians from around New England, exchange ideas, learn a lot…and maybe go canoeing.

Life After Life by Kate Atkinson

lifeafterlife_atkinsonUrsula Todd is born during a snowstorm in England in February 1910. The doctor is unable to make it through the snow; the umbilical cord is wrapped around Ursula’s neck; she is born blue; she dies.

Ursula Todd is born during a snowstorm in England in February 1910. The doctor arrives in time to save her from a dangerous birth, and she lives – for a while, before being smothered to death in her cradle by a cat.

Ursula Todd is born during a snowstorm in England in February 1910. After the Armistice in 1918, the Todd family’s maid, Bridget, goes to a celebration in London, and returns with the Spanish flu, to which Ursula succumbs.

Ursula Todd is born during a snowstorm in England in February 1910. She grows up, moves to London, and dies in a cellar during the Blitz.

Ursula Todd is born during a snowstorm in England in February 1910. In school, she has an aptitude for languages; after school, she travels in Europe, eventually settles in Germany, and becomes friends with Eva Braun.

These are only a few of the many lives Ursula leads. In each successive life, she is haunted by persistent deja vu. She sometimes senses when something bad is about to happen, and does what she can to avert it, but her actions are as likely to create worse consequences as they are to avert disaster. She never fully realizes or articulates to herself exactly what is happening, though she does grasp it in a vague way, and readers will pick up on the pattern (perhaps cycle is a better word) after a while.

“We only have one [life] after all, we should try and do our best. We can never get it right, but we must try.”
“What if we had a chance to do it again and again,” Teddy said, “until we finally did get it right? Wouldn’t that be wonderful?”

Life After Life is a bit like a Choose-Your-Own-Adventure story, except that the author is making the choices, and she chooses all of them. A better analogy might be the movie Sliding Doors, but with many more doors, and Ursula goes through every door instead of choosing between them. Whatever your preferred description, Life After Life is a stunning, unique, creative, compelling story. As Sarah Lyall wrote in The New York Times, “Each version is entirely and equally credible. In this way, Atkinson gets to indulge in what might be the ultimate novelist’s fantasy: producing a never-ending story in which any past, any future, even any present, is possible.”

She had been here before. She had never been here before….The past seemed to leak into the present, as if there were a fault somewhere. Or was it the future spilling into the past?….”Time isn’t circular,” she said to Dr. Kellet. “It’s like a…palimpsest….And memories are sometimes in the future.”

It is evidence of Atkinson’s skill that the reader is willing to invest and re-invest in Ursula’s character and the many different storylines. Some are easier than others to leave behind, and some linger in the mind. Each permutation also gives insight into the other characters, primarily Ursula’s family: her mother Sylvie, her father Hugh, Hugh’s sister Izzie, the Todds’ cook and maid and neighbors.

I feel as though this book is larger than I was able to wrap my mind around fully in just one reading, and I’d love to read it again and discuss it. (Book club…?)